Welcome to TalkGraphics.com
Results 1 to 7 of 7

Thread: Confused!

  1. #1
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    14,360

    Thumbs down Confused!

    Dear Xara Cloud...

    ...how can you engage with people when you publish an update for Xara Cloud as a tutorial raised in February 2017?

    You seem to have updated a Tutorial at http://outsider.xara.com/tutorials/february17/ and have revamped something that was for Xara Online Designer then into a tute for Xara Cloud(+).
    The linking document is referenced in https://www.xara.com/uk/outsider/february17/ as "An Introduction to Xara Online Designer".
    Will you please add this into https://docs.xara.com/en/.

    Why would a user of Xara Cloud even know Outsider existed let alone know that a four and a half year old reference would take them to an article that is actually quite worth the read?

    ...on the good side you are still advocating a 50% discount with the LIFETIME coupon to "Get Xara Designer Pro+ at 50% off".
    As this discount equate closely with the Magix XDPX upgrade cost and you clearly wish to have Xara desktop customers coming directly to you, why is this not the normal cost offer?

    Acorn
    Acorn - installed and active Xara software: Cloud+/Pro+, XDPX, XWD Premium 15 & 12, XPGD10, X3D7, Xara Xtreme 5, back through time (to CC's Artworks).
    Raise software faults with MagiXara: http://support.magix.net/; if Cloud+/Pro+: https://xara.com/contact-us/

  2. #2
    Join Date
    Sep 2000
    Location
    London, England
    Posts
    350

    Default Re: Confused!

    Glad you found it a good read! We try to keep the most popular Outsider tutorials up to date, but leave them in place to avoid any breakages and/or duplicate copy. Co-incidentally it was mentioned only yesterday that this one should be linked from the support center articles @docs.xara.com, we'll make it so (and add the 'Last Updated On' message that's supposed to be on all updated tutorials).

    The LIFETIME offer is a special for Xara's desktop customers.

    Kate @ Xara

  3. #3
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    14,360

    Default Re: Confused!

    Quote Originally Posted by webmaster View Post
    Glad you found it a good read! We try to keep the most popular Outsider tutorials up to date, but leave them in place to avoid any breakages and/or duplicate copy. Co-incidentally it was mentioned only yesterday that this one should be linked from the support center articles @docs.xara.com, we'll make it so (and add the 'Last Updated On' message that's supposed to be on all updated tutorials).

    The LIFETIME offer is a special for Xara's desktop customers.

    Kate @ Xara
    Kate, glad to see you back!

    Thank you for connecting the dots on updated documentation for Xara Cloud.

    Thank you too for advising the LIFETIME Coupon is to assist a swing over from Customers of the Magix products of the Xara desktop applications, as an incentive.
    On this, if someone does this and lets the XC subscription lapse does they truly maintain the "lifetime" aspect when they resubscribe after a gap?

    Acorn
    Acorn - installed and active Xara software: Cloud+/Pro+, XDPX, XWD Premium 15 & 12, XPGD10, X3D7, Xara Xtreme 5, back through time (to CC's Artworks).
    Raise software faults with MagiXara: http://support.magix.net/; if Cloud+/Pro+: https://xara.com/contact-us/

  4. #4
    Join Date
    Sep 2000
    Location
    London, England
    Posts
    350

    Default Re: Confused!

    Quote Originally Posted by Acorn View Post
    Kate, glad to see you back!

    On this, if someone does this and lets the XC subscription lapse does they truly maintain the "lifetime" aspect when they resubscribe after a gap?

    Acorn
    I believe so, but will doublecheck that scenario.

  5. #5
    Join Date
    Sep 2000
    Location
    London, England
    Posts
    350

    Default Re: Confused!

    "On this, if someone does this and lets the XC subscription lapse does they truly maintain the "lifetime" aspect when they resubscribe after a gap?"

    Checked, and yes it does, Kate

  6. #6
    Join Date
    Feb 2007
    Location
    UK
    Posts
    19,474

    Default Re: Confused!

    thanks from me kate for that
    -------------------------------
    Wyrd bi ful ard

  7. #7
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    14,360

    Thumbs up Re: Confused!

    Quote Originally Posted by webmaster View Post
    "On this, if someone does this and lets the XC subscription lapse does they truly maintain the "lifetime" aspect when they resubscribe after a gap?"
    Checked, and yes it does, Kate
    Kate, then that is a really solid benefit for current Magix Customers to switch to the Xara Cloud+ / Xara Designer Pro + subscription model.

    The three major benefits:
    1. No Magix involvement
    2. More frequent desktop updates
    3. Comparable annual costs

    For most hobbyists, the added bonus of Cloud+ does not appear obvious.
    Even if you never swing over, I commend getting a free Cloud account as what appears in the Xara Cloud environment is usually implemented into XPro+ as well.
    You also get to view and access more content, especially those useful for those who are out of Magix Update Service cover.

    If you progress to paying clients then a full Xara Cloud+/Pro+ subscription has a very quick Return of Investment (ROI).

    Acorn
    Acorn - installed and active Xara software: Cloud+/Pro+, XDPX, XWD Premium 15 & 12, XPGD10, X3D7, Xara Xtreme 5, back through time (to CC's Artworks).
    Raise software faults with MagiXara: http://support.magix.net/; if Cloud+/Pro+: https://xara.com/contact-us/

 

 

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •