Update from 17 to 18 activations exceeded

[Phill]

I keep getting a nag screen urging me to update from v17 to v18. I downloaded and installed 18 while still keeping my v17. However, when I try to start V18 I get a message that I have exceeded the allowed activations. I have this v17 only on one laptop and one desktop so why cant I update without having to deactivate. I then upgraded the v17 on the laptop and v18 activated but when I tried once more on the desktop I got the same activations exceeded message. I am reluctant to deactivate v17 from my desktop in case the upgrade gives problems.

[wizard509]

I get that nag screen too I am reluctant to check the do not show again even though I do not intend to purchase v18 at least not yet however your problem sounds a bit different,
Good Luck, submit a ticket to MAGIX or whoever is supplying the software.

[handrawn]

I downloaded and installed 18 while still keeping my v17.

did you buy version 18 seperately, or is it a free upgrade from version 17 as part of the update service? - if it is the latter you may not be able to have both versions at the same time

[Acorn]

Phil, you have a single licence aerial for both v17 and v18. That serial covers two installs...

...one of each or two of any.

Acorn

[handrawn]

there you go...

[RKissane]

Actually you are suppose to be allowed to run both V17 and V18 on the same machine under the same license. It is stated in the upgrade info on Magic's site.

I have one computer that allows it and one computer that will not allow. The one that allows it, I can go all the way back to V12 with no problems. The one that does not allow it only has V17 and V18 on it. Why it works this way I do not know.

Ray