Content catalogue problem

**mentorman** · 14 March 2021, 10:33 AM

Hi Acorn, I have Xara Designer Pro X 17.1.0.60742 DL x64 Dec 9 2020 am in UK (Herefordshire) and no VPN.If what you say is true can we claim back a reduction in the cost of the programme as part of it doesn't work?

**ss-kalm** · 14 March 2021, 03:07 PM

Originally Posted by mentorman

Hi Acorn, I have Xara Designer Pro X 17.1.0.60742 DL x64 Dec 9 2020 am in UK (Herefordshire) and no VPN.If what you say is true can we claim back a reduction in the cost of the programme as part of it doesn't work?

I doubt that MAGIX will refund your money, but they may extend your service period for the length of time the server was down.

**Acorn** · 14 March 2021, 04:33 PM

I am getting a 502 error when trying to download OCC > Stock Illustrations > svg for the following image:

Name: flower-1817511_150.png
Views: 173
Size: 27.4 KB

I chose this as it has 3,116 ellipses and make the XDA think.

In passing, I also chose:

Name: abstract-1781479_150.png
Views: 162
Size: 44.3 KB

All it has is 726 Lines and boy does Xara make it crappy by converting each and every one to a PNG that is so lossy, it is just plain sad.

SVG - Lines.xar
Don't ungroup the right-most images, that will probably crash your XDA.

Acorn

**gwpriester** · 14 March 2021, 08:29 PM

Still getting errors when I try to search for stock photo or stock illustration both Pro X and Pro+

**bb2** · 15 March 2021, 09:22 AM

Thanks for reporting this. We have identified certain searches for stock photos / illustrations are resulting in this error. We are working on the fix and will let you know once the problem is resolved.

**gwpriester** · 15 March 2021, 10:58 AM

Thanks bb2

**bb2** · 15 March 2021, 03:38 PM

Please can you retry now Gary. Thanks

**gwpriester** · 15 March 2021, 04:07 PM

Working now. Thanks.

**mentorman** · 16 March 2021, 09:00 AM

Mine seems to be working as well. Pity there isn't a simple direct method of reporting such "missed" errors. How about a dedicated report error section of the website so that Xara personnel can get a funnel feed of problems?

**MB365** · 16 March 2021, 11:44 AM

Originally Posted by mentorman

Mine seems to be working as well. Pity there isn't a simple direct method of reporting such "missed" errors. How about a dedicated report error section of the website so that Xara personnel can get a funnel feed of problems?

A fast and easy way to notify is, send us a quick chat message or email.
https://www.xara.com/contact-us/