FTP error: Failed enitialization.

[Emmo]

My Designer PRO X11 sometimes hangs/freezes and did so recently. When I later tried to publish my website using my Xara webspace I got the message FTP error: Failed initialization. I tried the Windows 10 option to repair it but all it appears to have done is load a new version with the same resulting message. It appears to happen to all my websites, not just the ones that were up when it froze recently. I have tried to contact Xara Support but they have yet to respond from two sites. Also their Chat Now option does not work. Should I uninstall and reinstall from my CD or wait their reply or has anyone had the same error.