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  1. #1
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
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    39,376

    Default Log in every day back since the update

    I thought I had solved the having to log in every day thing by adding the .exe file to my exceptions in Webroot Secure Anywhere app. But since the update, even after adding the .exe file again I have had to log in every day.

    I have not had this problem with Pro X so why am I still having this issue with Pro+?
    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






  2. #2
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    13,487

    Exclamation Re: Log in every day back since the update

    Quote Originally Posted by gwpriester View Post
    I thought I had solved the having to log in every day thing by adding the .exe file to my exceptions in Webroot Secure Anywhere app. But since the update, even after adding the .exe file again I have had to log in every day.
    I have not had this problem with Pro X so why am I still having this issue with Pro+?
    Logging in and allowing a Firewall pass-through are two different matters.

    You should have no need for the latter and the log-in issue is possibly you have been over exuberant with blocking the log-in service Xara is using to authenticate a valid Pro+ licence.

    Try going into Xara Cloud+ directly before you jump though the hoops. Two reasons:
    1. If you have to go in there every time, it is more evidence where the problem might lie.
    2. If, when you are in Xara Cloud+, see if opening Pro+ is working without an additional log-in.

    Rob-Xar said such authentications were infrequent, around monthly otherwise how can you work off-grid on a mobile away from the Internet?

    Acorn
    Acorn - installed and active Xara software: Cloud+/Pro+, XDPX, XWD Premium 15 & 12, XPGD10, X3D7, Xara Xtreme 5, back through time (to CC's Artworks).
    Raise software faults with MagiXara: http://support.magix.net/; if Cloud+/Pro+: https://xara.com/contact-us/

  3. #3
    Join Date
    Feb 2007
    Location
    UK
    Posts
    18,922

    Default Re: Log in every day back since the update

    Quote Originally Posted by gwpriester View Post
    I have not had this problem with Pro X so why am I still having this issue with Pro+?
    short answer - they are different activation systems, witness magix distribution programs require a key, pro+ does not

    when the pro+ progam closes it should stay 'logged-on' and for that it will need access to log-on credentials I would think, so it is being denied these in some way, either by webroot secure, or something else

    these would be encrypted in the registry and maybe webroot will not allow pro+ access at startup

    maybe the update has in some way changed what needs access to this information

    all pretty much guesswork really

    must be something specific to your set-up...
    -------------------------------
    what can I say ?

  4. #4
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
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    Default Re: Log in every day back since the update

    Try going into Xara Cloud+ directly before you jump though the hoops
    I have to do this one way or the other.

    It was fine before the latest update and now it is not.
    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






  5. #5
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
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    Default Re: Log in every day back since the update

    I ran as administrator yesterday. Today good. We'll have to see.
    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






  6. #6
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    13,487

    Default Re: Log in every day back since the update

    Quote Originally Posted by gwpriester View Post
    I ran as administrator yesterday. Today good. We'll have to see.
    Still good?

    Acorn
    Acorn - installed and active Xara software: Cloud+/Pro+, XDPX, XWD Premium 15 & 12, XPGD10, X3D7, Xara Xtreme 5, back through time (to CC's Artworks).
    Raise software faults with MagiXara: http://support.magix.net/; if Cloud+/Pro+: https://xara.com/contact-us/

  7. #7
    Join Date
    Feb 2007
    Location
    UK
    Posts
    18,922

    Default Re: Log in every day back since the update

    FWIW - i had a request to log on to verify account with pro+ recently, but I noticed there were two instances open, and closing the one requesting a log on [without logging on] I found the other instance did not require log on and had opened as normal

    it's not opening, multiple instances per-se as I can do that without the need to log on , it's more of a go figure..
    -------------------------------
    what can I say ?

  8. #8
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    39,376

    Default Re: Log in every day back since the update

    Mixed bag. Mostly opening OK.
    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






 

 

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