How do I raise a support ticket?

[JFry]

It's probably me but every link I following for support takes me to the Magix Community forum. I don't want the forum I want Magix support. Can anyone help with that please?

[handrawn]

https://www.magix.com/gb/support/

is the support uk - you should be able to change that with the globe icon top right if it does not do it automatically if you are elsewhere

[JFry]

https://www.magix.com/gb/support/

is the support uk - you should be able to change that with the globe icon top right if it does not do it automatically if you are elsewhere

I still end up in the same place. All roads end in generic questions and answers. I can't find any option to raise a ticket.

[handrawn]

no they do not make it easy for you

try here:

https://www.magix.info/us/support/interview/

you will need to log in if you are not already

then just go through the questions until you get to the point at which you can submit a ticket

as I recall that was what I did last time, but it was for a non-xara product

tiresome

if there is a quicker way i do not know of it

[JFry]

no they do not make it easy for you

try here:

https://www.magix.info/us/support/interview/

you will need to log in if you are not already

then just go through the questions until you get to the point at which you can submit a ticket

as I recall that was what I did last time, but it was for a non-xara product

tiresome

if there is a quicker way i do not know of it

I think that's going to work. I decided to try and flummox the computer by searching on 'highslide' and as there is no standard answer I get to raise a ticket! Thank you.

[handrawn]

way to go