Welcome to TalkGraphics.com
Results 1 to 10 of 10
  1. #1

    Default How do I raise a support ticket?

    It's probably me but every link I following for support takes me to the Magix Community forum. I don't want the forum I want Magix support. Can anyone help with that please?

  2. #2
    Join Date
    Feb 2007
    Location
    UK
    Posts
    18,211

    Default Re: How do I raise a support ticket?

    https://www.magix.com/gb/support/

    is the support uk - you should be able to change that with the globe icon top right if it does not do it automatically if you are elsewhere
    -------------------------------
    carpe diem
    carpo vitae

  3. #3

    Default Re: How do I raise a support ticket?

    Quote Originally Posted by handrawn View Post
    https://www.magix.com/gb/support/

    is the support uk - you should be able to change that with the globe icon top right if it does not do it automatically if you are elsewhere
    I still end up in the same place. All roads end in generic questions and answers. I can't find any option to raise a ticket.

  4. #4
    Join Date
    Feb 2007
    Location
    UK
    Posts
    18,211

    Default Re: How do I raise a support ticket?

    no they do not make it easy for you

    try here:

    https://www.magix.info/us/support/interview/

    you will need to log in if you are not already

    then just go through the questions until you get to the point at which you can submit a ticket

    as I recall that was what I did last time, but it was for a non-xara product

    tiresome

    if there is a quicker way i do not know of it
    -------------------------------
    carpe diem
    carpo vitae

  5. #5

    Default Re: How do I raise a support ticket?

    Quote Originally Posted by handrawn View Post
    no they do not make it easy for you

    try here:

    https://www.magix.info/us/support/interview/

    you will need to log in if you are not already

    then just go through the questions until you get to the point at which you can submit a ticket

    as I recall that was what I did last time, but it was for a non-xara product

    tiresome

    if there is a quicker way i do not know of it
    I think that's going to work. I decided to try and flummox the computer by searching on 'highslide' and as there is no standard answer I get to raise a ticket! Thank you.

  6. #6
    Join Date
    Feb 2007
    Location
    UK
    Posts
    18,211

    Default Re: How do I raise a support ticket?

    way to go
    -------------------------------
    carpe diem
    carpo vitae

  7. #7
    Join Date
    May 2002
    Location
    Canada
    Posts
    2,825

    Default Re: How do I raise a support ticket?

    Click image for larger version. 

Name:	Screenshot_1.jpg 
Views:	9 
Size:	24.9 KB 
ID:	128353
    Owner/Creative Director @ Designfacet
    ____________________________________________
    Xara Designer Pro X 17.1.0.60486 DL x64 Oct 29 2020

  8. #8
    Join Date
    Feb 2007
    Location
    UK
    Posts
    18,211

    Default Re: How do I raise a support ticket?

    that is a mazing
    -------------------------------
    carpe diem
    carpo vitae

  9. #9
    Join Date
    May 2002
    Location
    Canada
    Posts
    2,825

    Default Re: How do I raise a support ticket?

    I just send them a tweet on twitter. I can not waste anymore time finding the retarded bOrg.
    Owner/Creative Director @ Designfacet
    ____________________________________________
    Xara Designer Pro X 17.1.0.60486 DL x64 Oct 29 2020

  10. #10
    Join Date
    Feb 2007
    Location
    UK
    Posts
    18,211

    Default Re: How do I raise a support ticket?

    i downloaded the pro+ trial yesterday... early days but so far I rather like it... and you know, not having any more to do with magix is a big bonus, I could look on the annual cost as a sort of combination of upgrades and meaningful suipport - with the discount, pro+ is about 200 GBP per year [but see below], I could pay more than that just to get support from some software companies... and like acorn says, it is about the same as the annual update from magix when the discount is applied

    little mention on TG of the fact you can sub pro+ on a monthly basis - I guess for ongoing website maintenance that is of little help, but if you work project by project it is an option [just as it is with adobe, as I did last year]

    EDIT - with the discount that is 100 GBP a year approx, even better
    Last edited by handrawn; 20 November 2020 at 03:11 PM.
    -------------------------------
    carpe diem
    carpo vitae

 

 

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •