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[condor365]

did you try what I suggested ?

do the deactivations first - it should not be showing two for the same pc - if it has got glitched your program will not open - deactivating both in your account may clear this, and let you proceed

did you try what I suggested ?

do the deactivations first - it should not be showing two for the same pc - if it has got glitched your program will not open - deactivating both in your account may clear this, and let you proceed

Hi Handrawn,

Thank you, I have deactivated both Pro X 16 from the customer area - My Products.
i restarted PC and run as administrator I click on the Pro X 17 and the same error code pops up error code -59 the software blips up for a few seconds and then vanishes. I am unable to open or start Pro X 17

the error code-59 is caused by a win 10 update and Magix have a fix for this and that is to completely un-install any versions of Pro X 17 and they give folder paths of the files to delete and then i can re-install but at this point i wouldn't know where to install from? they say install from Prox365 and enter the serial number but this will only be Pro X 16 does this mean i would have lost any updates i previously purchased last year when i upgraded from Pro X 16 to Pro X 17 for $89

and now this year the update is $129 this is approx 40% increase

At this stage my only option would be to re-install Pro X 365 and then put that serial number back in
as there are no other options available
or i just carry on using my old Pro X 16
as it stands i do not have Pro x 17 anymore
and Magix keep repeating the same instructions and basically i have no other option but to pay the $129
will this then become Pro X 18? and after the update expires for Pro X 18 and i don't renew, will this then revert back to Pro X365 /Pro X 16.

Many thanks for all your advice and help i am sure others will benefit from this thread too, hopefully someone from Xara or Magix can explain this conundrum and maybe help a loyal customer out here?

I just wanted to keep using my Pro X 17 that i updated last year for one year and was prepared this year to carry on using it without the online catalogue !

I am trapped that's for sure but i can still use previous version of Pro X 16 to upload my websites.

I will just have to accept that the payment i made for the Update last year has now expired so has my Pro X 17 updates
and i am now back to Pro X 16.

Kind regards
Condor

[handrawn]

so magix are saying a windows update is to blame?

how come there are no others in the same situation?

they should at least allow you access back to version 17, it is hardly your fault...

I suggest you contact Xara - magix may be in charge of the distribution, but it is still xara's product and their goodwill

[condor365]

so magix are saying a windows update is to blame?

how come there are no others in the same situation?

they should at least allow you access back to version 17, it is hardly your fault...

I suggest you contact Xara - magix may be in charge of the distribution, but it is still xara's product and their goodwill

Thanks I will contact them and try to explain my plight?

Answer form Xara:-

This is the response i get from Xara trying to sell a more expensive package of xara pro + lifetime at 50% off thats about £96 per year .

Your enquiry relates to products that are sold and supported by Magix. They also manage all of your subscription details. I recommend reaching them directly for support at https://support2.magix.com/customer/.
You mentioned that you are not interested in upgrading so I'll only mention this quickly; we offer a lifetime 50% discount for Xara users wishing to upgrade to Pro+. Let me know if you'd like to explore this option further.
Best regards,
Dimitri

Kind regards,
Condor365

[condor365]

Finally! Phew!!!

I got through to Magix on the phone and a kind person from Germany helped me to download a replacement copy of my original Pro x 17 with a new serial number to enter.
i uninstalled the previous corrupted version using Revo uninstaller pro ( brilliant bit of software) gets rid if all hidden files
the new re-installation was perfect and i am now using the reinstalled version of Pro x 17

Xara did offer me a 50% lifetime discount for the latest Pro X+
which is £101 per year but if you don't renew after the year is up you can no longer edit documents within the Pro X +
or you can only use the free cloud version which still wont let you edit documents. In essence if we need all the latest updates and best running software we need to pay a yearly fee which is consistent with many other web-design software platforms, any decent ones all want some form of yearly or monthly payment

I think I will stick with my Pro X 17 with out updates and just put up with the persistent annoying pop up update for now.


A huge thank you to Acorn and Handrawn for your support and helping and guiding me through this process much appreciated, without your help i would have screwed it all up for sure!!
Kind regards
Condor

[handrawn]

glad you finally got it sorted

[Acorn]

Finally! Phew!!!

I got through to Magix on the phone and a kind person from Germany helped me to download a replacement copy of my original Pro x 17 with a new serial number to enter.
i uninstalled the previous corrupted version using Revo uninstaller pro ( brilliant bit of software) gets rid if all hidden files
the new re-installation was perfect and i am now using the reinstalled version of Pro x 17

Xara did offer me a 50% lifetime discount for the latest Pro X+
which is £101 per year but if you don't renew after the year is up you can no longer edit documents within the Pro X +
or you can only use the free cloud version which still wont let you edit documents. In essence if we need all the latest updates and best running software we need to pay a yearly fee which is consistent with many other web-design software platforms, any decent ones all want some form of yearly or monthly payment

I think I will stick with my Pro X 17 with out updates and just put up with the persistent annoying pop up update for now.

A huge thank you to Acorn and Handrawn for your support and helping and guiding me through this process much appreciated, without your help i would have screwed it all up for sure!!
Kind regards
Condor

Condor, now you can relax you can think through the Xara offer.

These are the things you need to do immediately:

• Assuming you are happy with XDPXv17, install it onto a second machine.
• Do not uninstall any v16 as it is a different licence.
• If you do not have v16 currently active on two machines, add it too.
• You are in a good place as you can have v16 + v17 on one machine or all spread out over four.
• If you have a text editor that can search across files then use it for "string=" for all files under C:\ProgramData\Xara\; this will list all you machine installs and the Licence Number.
• Launch each Xara Desktop application (XDA) and go to the Local Designs Gallery (Shift+F10) and right-click on the Blue folder titles available and pick Download all. This grabs the On-line Content Catalogue content and stores it locally.
• You can share these downloads across other XDA Caches or use a master and reference it from all.

When it it time for renewing consider Xara Designer Pro+ for a year or even a month to see if there are features you need.
If not you can always revert to your v17 plus content, happy that you have secured a safe path.

Acorn

[condor365]

Condor, now you can relax you can think through the Xara offer.

These are the things you need to do immediately:

• Assuming you are happy with XDPXv17, install it onto a second machine.
• Do not uninstall any v16 as it is a different licence.
• If you do not have v16 currently active on two machines, add it too.
• You are in a good place as you can have v16 + v17 on one machine or all spread out over four.
• If you have a text editor that can search across files then use it for "string=" for all files under C:\ProgramData\Xara\; this will list all you machine installs and the Licence Number.
• Launch each Xara Desktop application (XDA) and go to the Local Designs Gallery (Shift+F10) and right-click on the Blue folder titles available and pick Download all. This grabs the On-line Content Catalogue content and stores it locally.
• You can share these downloads across other XDA Caches or use a master and reference it from all.

When it it time for renewing consider Xara Designer Pro+ for a year or even a month to see if there are features you need.
If not you can always revert to your v17 plus content, happy that you have secured a safe path.

Acorn

This is brilliant advice I will do just that many many thanks.
Warm regards
Condor

Hi Acorn,

Just tried to open my Pro X 16 on my PC and low and behold a pop error code -59 now the pro x 16 will not open ?
does this mean i have to uninstall and reinstall that one too? how can this one all of a sudden be corrupted?
How Odd?

Kind regards
Condor