Serious error viewing colour gallery

**handrawn** · 29 August 2020, 12:07 PM

thanks gary, I'm still using designer pro ver 15 for work which does not have this - got a p&G 16 on the laptop can look at it there

**handrawn** · 29 August 2020, 01:08 PM

checked with Xara Photo & Graphic Designer 16.3.0.57723 DL x64 Oct 25 2019 - can't see a problem

could be it is only with ver 16.1 ?

**Egg Bramhill** · 29 August 2020, 03:05 PM

Can't replicate that Jon. Does it happen after a reboot?

**gwpriester** · 29 August 2020, 04:34 PM

Can't replicate that Jon. Does it happen after a reboot?

Or if you create a new file? Often something can corrupt a file and cause off things to happen.

**Jonopen** · 29 August 2020, 10:50 PM

Thanks all, for the suggestions. After rebooting I still get the error (albeit a slightly different code from before) and it still happens with a new doc.

To be honest I'm not going to loose too much sleep over this problem now, especially if it works ok with later versions.

Just an additional point of interest, after another attempt (and error), then pressing quit, it did eventually prompt me to send an error report. Unfortunately pressing send button resulted in another message saying I'm not connected to the internet (which I definitely was).

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If anyone from Xara wants to view a copy of the error report I can email a copy on to them.

**gwpriester** · 29 August 2020, 11:01 PM

I did send a heads up to Xara to check out this thread so you may hear from them here asking for more details.

**handrawn** · 29 August 2020, 11:09 PM

Originally Posted by Jonopen

Unfortunately pressing send button resulted in another message saying I'm not connected to the internet (which I definitely was).

If anyone from Xara wants to view a copy of the error report I can email a copy on to them.

interesting that the message does not say your computer is not connected to the internet, it says the program could not connect to the internet for this purpose...

**Jonopen** · 30 August 2020, 07:37 AM

Originally Posted by gwpriester

I did send a heads up to Xara to check out this thread so you may hear from them here asking for more details.

Thanks Gary.

Originally Posted by handrawn

interesting that the message does not say your computer is not connected to the internet, it says the program could not connect to the internet for this purpose...

Thinking about it, I used to get a similar message when accessing the Designs Gallery, which I don’t really use, and can’t access anyway due to my lapsed renewal. It could be related to my antivirus checker. I have no trouble receiving the Magix startup reminders though!