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  1. #1
    Join Date
    Jul 2010
    Location
    England
    Posts
    716

    Bug Serious error viewing colour gallery

    (Dear Xara can you fix this?)

    Not sure if anyone will be interested, as I am using an older (unsupported) version of Photo & Graphic Designer (16.1.1.56358 DL x64 Mar 13 2019), but I have found a serious repeatable error that causes the program to crash.

    1. create a new document
    2. import a bitmap
    3. create a pallet from the bitmap
    4. open the colour gallery
    5. serious error

    Note how the colour gallery on the right gets stuck and does not fully slide out. The option to 'Quit' does not work and you have to force the program to close by other means.

    Click image for larger version. 

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    Thanks, Jono
    Jono (Xara Photo & Graphic Designer 16.1.1.56358, Renewal due: 04 June 2019)

  2. #2
    Join Date
    Feb 2007
    Location
    UK
    Posts
    18,019

    Default Re: Serious error viewing colour gallery

    ouch - how are you creating the palette jono?
    -------------------------------
    carpe diem
    carpo vitae

  3. #3
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    38,560

    Default Re: Serious error viewing colour gallery

    how are you creating the palette jono?
    It is an option in the PhotoTool fly-out.
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






  4. #4
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    38,560

    Default Re: Serious error viewing colour gallery

    OK. I just tried this in Photo & Graphic Designer 16.2 and no problems.

    But, the feature does not work (for me at least) in Designer Pro X-17
    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






  5. #5
    Join Date
    Feb 2007
    Location
    UK
    Posts
    18,019

    Default Re: Serious error viewing colour gallery

    thanks gary, I'm still using designer pro ver 15 for work which does not have this - got a p&G 16 on the laptop can look at it there
    -------------------------------
    carpe diem
    carpo vitae

  6. #6
    Join Date
    Feb 2007
    Location
    UK
    Posts
    18,019

    Default Re: Serious error viewing colour gallery

    checked with Xara Photo & Graphic Designer 16.3.0.57723 DL x64 Oct 25 2019 - can't see a problem

    could be it is only with ver 16.1 ?
    -------------------------------
    carpe diem
    carpo vitae

  7. #7
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    20,061

    Default Re: Serious error viewing colour gallery

    Can't replicate that Jon. Does it happen after a reboot?
    Egg

    Intel i7 - 4790K Quad Core + 16 GB Ram + NVIDIA Quadro 2000 Graphics Card + Samsung 970 EVO Plus 500GB SSD + 232 GB SSD + 250 GB SSD portable drive
    Xara Designer Pro X 17 + Xara 3D Maker 7

  8. #8
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    38,560

    Default Re: Serious error viewing colour gallery

    Can't replicate that Jon. Does it happen after a reboot?
    Or if you create a new file? Often something can corrupt a file and cause off things to happen.
    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






  9. #9
    Join Date
    Jul 2010
    Location
    England
    Posts
    716

    Default Re: Serious error viewing colour gallery

    Thanks all, for the suggestions. After rebooting I still get the error (albeit a slightly different code from before) and it still happens with a new doc.

    To be honest I'm not going to loose too much sleep over this problem now, especially if it works ok with later versions.

    Just an additional point of interest, after another attempt (and error), then pressing quit, it did eventually prompt me to send an error report. Unfortunately pressing send button resulted in another message saying I'm not connected to the internet (which I definitely was).

    Click image for larger version. 

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    If anyone from Xara wants to view a copy of the error report I can email a copy on to them.
    Jono (Xara Photo & Graphic Designer 16.1.1.56358, Renewal due: 04 June 2019)

  10. #10
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    38,560

    Default Re: Serious error viewing colour gallery

    I did send a heads up to Xara to check out this thread so you may hear from them here asking for more details.
    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






 

 

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