Registration Issues

[gwpriester]

Egg - I have most previous versions still installed on my computer. But many if I try to start them from the .exe file produce error messages.

[handrawn]

those are usually the older versions [pre 12 I think ?] that pre-date the user resetable licence [P3.... ?] and so after so long, if they need resetting, that has to be done by the company [whichever one it is magix or xara, would imagine magix used to be xara sales dept]

[Acorn]

Egg - I have most previous versions still installed on my computer. But many if I try to start them from the .exe file produce error messages.

Gary, like Egg, I have about 12 apps loaded and all work. Some, I have had to run in sequence and point Backups to a different location. They go back to v5.1.

Acorn

[Rob-Xar]

Hi shmuelg

Version 12 - 17 all should use the same license on the PC. If this is not happening and v17 is using another license then that sounds like a bug. If you contact Magix at infoservice@magix.net they should be able to assist and look into this with the appropriate department.

Thanks
Rob

[Acorn]

Hi shmuelg

Version 12 - 17 all should use the same license on the PC. If this is not happening and v17 is using another license then that sounds like a bug. If you contact Magix at infoservice@magix.net they should be able to assist and look into this with the appropriate department.

Thanks
Rob

Rob, from chatting with shmuelg, it is obvious he has tried with Magix and got nowhere in understanding the situation.

I will try in simpler terms.

If you have an individual Serial Number then you can have two Activations against it.
Here, v12 and v17 are running under the same Serial Number.
You can only have two instances of any of v12, v15, v16 & v17 across up to two devices, necessarily, activated at any one time.

The problem with de-activating and re-activating, as I understand it, is you will be reverted all the way back to the registration version, losing all patches and bug fixes.

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Some other people have paid for updates and even new licences and are not truly aware of their status:

• In your open Xara Desktop application(s), press Shift+Ctrl+Alt+1 and record the Serial Number(s). Sadly, you cannot copy and paste. [There are more complicated routes to getting to this value that i have previously identified on TG].
• Next go to https://www.magix.com/gb/support/my-service-center/ and login in with your username/password. Open My Products and expand out details for the recorded Serial Numbers.

Acorn

[Rob-Xar]

They did say in his original post that should he encounter any difficulties to let them know. In which case do so. Let them know its the same device, they can check for themselves the ID's of the PC that is being activated and will extend his service should it cause any issues also.