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  1. #1

    Default Content Catalog Local Designs Gallery

    I have just purchased and installed WDP 17. Any reason why I have nothing in the Local Design Gallery and why I am unable to download from the Online Content Catalog?

  2. #2
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    11,563

    Info Re: Content Catalog Local Designs Gallery

    Quote Originally Posted by Miko View Post
    I have just purchased and installed WDP 17. Any reason why I have nothing in the Local Design Gallery and why I am unable to download from the Online Content Catalog?
    Miko, you don't download from the OCC, you Import a named file. That file opens into your design page and installs just that file in one of the seven blue folders of the Local Designs gallery.

    Open the Local Designs galley, right-click-select one of the headings of these blue folder and pick Download All.
    Some downloads can take a very long time.

    https://help.xara.com/article/50-the-designs-gallery

    If you cannot get at any content this way, check your Firewall.

    Acorn
    Acorn - installed and active Xara software: Cloud+/Pro+, XDPX, XWD Premium 15 & 12, XPGD10, X3D7, Xara Xrtreme 5, back through time (to CC's Artworks).
    Raise software faults with MagiXara: http://support.magix.net/; if Cloud+/Pro+:https://xara.com/contact-us/

  3. #3

    Default Re: Content Catalog Local Designs Gallery

    Thanks, Acorn, I have seen the articles on this but there is nothing in the Design Gallery to allow me to Download All. I am just wondering if I should uninstall and try reinstalling. AV is not blocking WDP.

  4. #4
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    11,563

    Default Re: Content Catalog Local Designs Gallery

    Mike, I would Run as administrator the once before considering such a dramatic move.

    Acorn
    Acorn - installed and active Xara software: Cloud+/Pro+, XDPX, XWD Premium 15 & 12, XPGD10, X3D7, Xara Xrtreme 5, back through time (to CC's Artworks).
    Raise software faults with MagiXara: http://support.magix.net/; if Cloud+/Pro+:https://xara.com/contact-us/

  5. #5

    Default Re: Content Catalog Local Designs Gallery

    Thanks, tired that but no luck.

  6. #6
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    11,563

    Default Re: Content Catalog Local Designs Gallery

    Miko, did you read the linked article. It does mention Firewall blocking; this is not the same as AV.

    This is what Xara suggests: https://help.xara.com/article/467-my...has-no-content.

    If no luck then a re-install (with Firewall off) and a final call to Magix, if that fails. Its response is usually quite quick.

    Acorn
    Acorn - installed and active Xara software: Cloud+/Pro+, XDPX, XWD Premium 15 & 12, XPGD10, X3D7, Xara Xrtreme 5, back through time (to CC's Artworks).
    Raise software faults with MagiXara: http://support.magix.net/; if Cloud+/Pro+:https://xara.com/contact-us/

  7. #7

    Default Re: Content Catalog Local Designs Gallery

    I have since done a system restore and reinstalled WDP but without any luck. I have tried XDPX and WD10 without issue. I have Kaspersky Total Security which does it all. Even Windows Firewall does not have an issue. I will raise a ticket with Magix.

  8. #8

    Default Re: Content Catalog Local Designs Gallery

    How on earth do you log a ticket with Magix? Ok, figured it out. They don't make it easy do they?
    Last edited by Miko; 28 June 2020 at 08:24 PM.

  9. #9
    Join Date
    Dec 2018
    Location
    Australia
    Posts
    859

    Default Re: Content Catalog Local Designs Gallery

    Something is whispering at the back of my head that you are skipping something simple. If you RIGHT click on any of the folders, do you not see the 'Download All' option, or is it greyed out?

    Click image for larger version. 

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  10. #10

    Default Re: Content Catalog Local Designs Gallery

    Thanks, Chris, there are no folders in the Designs Gallery at all. It is completely empty.Click image for larger version. 

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