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  1. #1
    Join Date
    Apr 2015
    Posts
    7

    Default Strange problem after update

    Hello at any time of the day )

    Recently i made the update and a strange problem occurred... The cursor ist not working any more, not able to choose any objects but stays in mode of "guides"... no object can be clicked and any time when i click only a guide is appearing....

    Any ideas what i am doing wrong???? or this is kind of a bug???

    Sorry for the pic but making a screenshot doesnt show the cursor....

    Thanks for any help!

    Greets
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  2. #2
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    17,748

    Default Re: Strange problem after update

    Try pressing Ctrl+L to hide the Ruler.

    Does the cursor change?

    Click on some of the Tools on the sidebar.
    Press Alt+S twice does the Tool switch to the selector Tool and back and in doing so does the cursor change?

    The only other suggestion is to Reset your Control Bars.

    Acorn
    Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
    When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat

  3. #3
    Join Date
    Apr 2015
    Posts
    7

    Default Re: Strange problem after update

    )) thanks... but nothing helps.... weird problem.... before update all was ok...

  4. #4
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    21,895

    Default Re: Strange problem after update

    Looks to me like your working in the guides layer whilst the other layer/s is set to locked (See attached image). Check your page & layer gallery and ensure layers under the guide layer are editable.
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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    Last edited by Egg Bramhill; 04 June 2020 at 08:56 PM.
    Egg

    Intel i7 - 4790K Quad Core + 16 GB Ram + NVIDIA Geforce GTX 1660 Graphics Card + MSI Optix Mag321 Curv monitor
    + Samsung 970 EVO Plus 500GB SSD + 232 GB SSD + 250 GB SSD portable drive + ISP = BT + Web Hosting = TSO Host

  5. #5
    Join Date
    Apr 2015
    Posts
    7

    Default Re: Strange problem after update

    actually that was my thought also... but doesnt helped...

    after short reconsideration - the program was removed and installed again... so far after all updates is working fine... we will see further... thanks to all that responded to my problem!

  6. #6
    Join Date
    Apr 2015
    Posts
    7

    Default Re: Strange problem after update

    So... a small update... after some playing around i can update the following behavior - after the update old file can be opened and you work with them normally. As far as you open a new tab - and you try to change the document to website - the program "crashes" and you are not able to work with it further normal...

    I contacted the support of XARA - i am really curious what will they say....

    Greets

  7. #7
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    17,748

    Default Re: Strange problem after update

    Quote Originally Posted by tourliner6574 View Post
    So... a small update... after some playing around i can update the following behavior - after the update old file can be opened and you work with them normally. As far as you open a new tab - and you try to change the document to website - the program "crashes" and you are not able to work with it further normal...

    I contacted the support of XARA - i am really curious what will they say....

    Greets
    As a last resort, open the application using Run as administrator.

    This usually shakes down similar problems after an install or update.

    Acorn
    Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
    When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat

 

 

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