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  1. #1
    Join Date
    Nov 2008
    Location
    Edinburgh
    Posts
    25

    Default Update installation problems

    I paid to update to the latest version of Designer Pro, from 16 to 17, a couple of days back, and tried to install it. However, I cannot get it to install. The process appears to start, but when it gets to the choice of language, it stalls, and I get a window which only offers the option to Remove the application. If i choose this, another widow appears telling me that the file to initiate the removal cannot be found.

    Itís exceptionally frustrating, and the support offered was just to download from the link and try again, which I have attempted numerous times.

    I have removed all the associated Designer Pro files I can find, in case thereís a prefs file to blame, but no luck still.

    If anyone can point me in the right direction, Iíd be very grateful.

  2. #2
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    11,076

    Default Re: Update installation problems

    Frustrating.

    It is possible your Firewall is blocking things. Before disabling though, I would try the following.

    Record your v16 serial number and your purchase email address.
    Cold start your machine.
    Ensure no other Xara product is presently running.
    Download the update from https://www.xara.com/designer-pro/download/, avoiding the Magix one.
    Right-click on it and use the Run as administrator option.
    If successful, register with your recorded credentials.

    If this fails, come back and advise.

    Acorn
    Acorn - My currently active Xara software: XDPX (current, v15, v12 & 11 (64-bit)), unserviced XWD Premium 15 & 12, XPGD10, X3D7; lots of licences back through time (to CC's Artworks). If your Post identifies a Xara software fault, please raise it directly with Magix --> support2.magix.com.

  3. #3
    Join Date
    Nov 2008
    Location
    Edinburgh
    Posts
    25

    Default Re: Update installation problems

    [QUOTE=Acorn;622093]Frustrating.

    It is possible your Firewall is blocking things. Before disabling though, I would try the following.

    Record your v16 serial number and your purchase email address.
    Cold start your machine.
    Ensure no other Xara product is presently running.
    Download the update from https://www.xara.com/designer-pro/download/[COLOR=#333333], avoiding the Magix one.
    Right-click on it and use the Run as administrator option.
    If successful, register with your recorded credentials.

    If this fails, come back and advise.

    Acorn


    Many thanks.

    Will try tomorrow. COVID-19 has altered my current domestic arrangements, so I canít access my PC after about 9pm for the foreseeable future. I very much appreciate your help and will have a go at i5 again tomorrow.

    Regards,

    Keith

  4. #4
    Join Date
    Nov 2008
    Location
    Edinburgh
    Posts
    25

    Default Re: Update installation problems

    [QUOTE=AlterEgo;622096][QUOTE=Acorn;622093]Frustrating.

    It is possible your Firewall is blocking things. Before disabling though, I would try the following.

    Record your v16 serial number and your purchase email address.
    Cold start your machine.
    Ensure no other Xara product is presently running.
    Download the update from https://www.xara.com/designer-pro/download/[COLOR=#333333], avoiding the Magix one.
    Right-click on it and use the Run as administrator option.
    If successful, register with your recorded credentials.

    If this fails, come back and advise.

    Acorn


    Hi Acorn,

    I turned off my Firewall, ran the application installation as Administrator, using the link you gave me, which I then realised I had already tried, but same result. The installation runs then offers me the option to Remove the application, which also fails.

    I think I experienced this once previously, and a swift response from Xara resolved it, but I have no memory of the solution.

    I have also tried to download the previous version of Designer Pro, but that also fails in the same way.

    Many thanks for your help.

    Regards,

    keith

  5. #5
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    11,076

    Default Re: Update installation problems

    Keith, sorry to hear.
    I will ping Rob-Xar with the Thread in case he is about and can help.

    Acorn
    Acorn - My currently active Xara software: XDPX (current, v15, v12 & 11 (64-bit)), unserviced XWD Premium 15 & 12, XPGD10, X3D7; lots of licences back through time (to CC's Artworks). If your Post identifies a Xara software fault, please raise it directly with Magix --> support2.magix.com.

  6. #6
    Join Date
    Nov 2008
    Location
    Edinburgh
    Posts
    25

    Default Re: Update installation problems

    Quote Originally Posted by Acorn View Post
    Keith, sorry to hear.
    I will ping Rob-Xar with the Thread in case he is about and can help.

    Acorn
    Many thanks again, much appreciated.

    I have had three responses now from Magix, but none addresses the issue Iím having. Itís not desperate, but I use Designer Pro for DTP and associated graphics to support my wifeís work. I donít having a pressing need for it right now, but will at some point soon.

    Regards,

    Keith

  7. #7
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    11,076

    Default Re: Update installation problems

    Keith, Rob-Xar is aware...

    Acorn
    Acorn - My currently active Xara software: XDPX (current, v15, v12 & 11 (64-bit)), unserviced XWD Premium 15 & 12, XPGD10, X3D7; lots of licences back through time (to CC's Artworks). If your Post identifies a Xara software fault, please raise it directly with Magix --> support2.magix.com.

  8. #8
    Join Date
    Nov 2013
    Location
    Xara HQ, Hertfordshire, UK
    Posts
    1,336

    Default Re: Update installation problems

    Hi Keith,

    Can you try running the Windows MATs tool from here and see if you can completely remove DPX?

    https://support.microsoft.com/en-gb/...led-or-removed

    Afterwards, try re-installing again?

    Many thanks
    Rob

 

 

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