I paid to update to the latest version of Designer Pro, from 16 to 17, a couple of days back, and tried to install it. However, I cannot get it to install. The process appears to start, but when it gets to the choice of language, it stalls, and I get a window which only offers the option to Remove the application. If i choose this, another widow appears telling me that the file to initiate the removal cannot be found.

It’s exceptionally frustrating, and the support offered was just to download from the link and try again, which I have attempted numerous times.

I have removed all the associated Designer Pro files I can find, in case there’s a prefs file to blame, but no luck still.

If anyone can point me in the right direction, I’d be very grateful.