that looks like a Visual C++ corruption to me - Visual C++ is a microsoft windows package and a dependancy for the xara programs - ie without it working properly the xara program cannot run
xara is one of many programs that will install the Visual C++ Resistributable Package as part of it's own install - this sometimes causes problems
you can end up with lots of duplicate installations, here are [some of] mine:
this explains [probably] why there are many copies of the DLL on your computer, but xara can no longer access what it needs
try reinstalling your xara program which may fix the Visual C++ version that it needs - if that does not work you can try reinstalling the latest Visual C++ downloded from microsoft: https://support.microsoft.com/en-us/...al-c-downloads
do not, under any circumstances, download the package from anywhere other than microsoft or anything else that claims to fix this issue; it is rife with scammers and hackers...
EDIT - before you do any of that try right clicking the program and run as administrator - just in case a windows update or similar has upset the applecart
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Nothing lasts forever...
Thanks for the advice, handrawn. Running as Admin gives me the same error message. I reinstalled the latest Visual C++ version, but no joy.
As the program won't run, I can't upgrade. No longer a subscriber, I can't reinstall (or I don't know how to). I also have Xara Web Designer Premium on my laptop, where it runs fine. Can I somehow utilize that working copy to fix the one on my desktop?
I have a ticket in to Magix to see if they can help resolve the issue. I don't know what my status as an "old" customer is with them.
I'm using a trusty old copy of Xara; msvcr120.dll was installed in 2013! There are two copies that Xara uses in the following locations--bearing in mind yours are different now, but just in case this helps...
C:/Program Files/Xara/Xara Designer Pro X/12/Panorama Studio
C:/Windows/System32
Perhaps the best option for you is to search for msvcp120.dll and add your msvcr120.dll there. Worked for me many years ago when I had the same problem as you.
Let me see if someone from Xara can have a look at this thread. Might not be until Monday.
Gary W. Priester
Mr. Moderator Emeritus Dude, Sir
gwpriester.com | eyetricks-3d-stereograms.com | eyeTricks on Facebook | eyeTricks on YouTube | eyeTricks on Instagram
What I find bothersome, is Xara does not care about a re-installation not restoring you back to the program you had. I would be most reluctant to re-install from v12.8.1.50861 as Xara has only made accessible v12.4.1.
"I'm not looking for easy, just a fix."
You could try registering the DLL with following https://ss64.com/nt/regsvr32.html.
cmd > Run as administrator > Yes
cd to path where msvcr120.dll resides.
REGSVR32 msvcr120.dllMore detail in https://support.microsoft.com/en-gb/...error-messages.
Acorn
Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat
Thanks for all your help, gentlemen!
I tried to reinstall Premium 365 from My Account, as handrawn suggested, but received the same message as in #5. I did not uninstall first (would that be through Control Panel or Xara's uninstall?) Perhaps I should completely uninstall all and start again. Will I lose my data?
I am installing 64 bit. Should I use the 32 bit product?
Here's My Account status (without serial numbers), for your interest:
Last edited by gwpriester; 07 March 2020 at 09:21 PM.
Would a Mod or Windjamer delete the Attached Thumbs showing the serial numbers.
Acorn
Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat
if the reinistall, which is what the original error message advised you to try, did not work, I would wait to see what xara/magix have to say, unless acorn's suggestion helps
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Nothing lasts forever...
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