@xara

Hi Samantha

#1 If I had not posed the questions, I would not have seen this document
We've posted a link to it in Announcements and the moderators have been briefed to link to it


This is a lovely thought. If the customer comes to the forum. Not everyone prefers public chat, forum support. Some customers are shy about asking for help and prefer help manuals, watching videos or contacting support areas privately. Xara should provide this info directly.
Acorn and others have done well to explain to me the way to get the content into my machine and save it for future. I appreciate their assistance and guidance. And you should also since they still support your software and gave specific information that I and others need. Even if they had pointed me to your document, it did not answer my questions fully. So again, Acorn and others were necessary.

#2 "if you re-install your product on a new computer after the Update Service has expired then the new installation will fall back to the version you last purchased."
If you purchased in February, when you reinstall after expiry you will get 16.3, the version current on the day you registered. If you download it from download.com or whatever, and it's older, it will auto-update to 16.3.

Well..this is good news.
Thank you for providing the direct answer I came seeking.
Shame it took so long to get to this point.
FYI, I downloaded directly from Xara.com, not download.com or other 3rd party. From your description, I received an "older copy". This surprises me. Why wouldn't Xara offer the most current version?

#3 All content is now online, it should appear automatically and immediately in the Online Content Catalog as soon as your register you copy. You don't have to click download or anything else to see the content (not since v7 anyway!). The same goes for any content we release while your Update Service is current. I don't know why this has not worked for you. I'm not clear if you can now see it all, if not I recommend you contact Magix support @ https://support2.magix.com/customer/. You can download anything you see in the Online Content Catalog to your local computer, then you will see it in the Local Designs Gallery.

Since version 7? This is a misleading statement, maybe inaccurate by some standards.
I have used many versions since 2004.
I have version 10 and 11 on other very old computers. I also put version 11 on the same computer as my new 16. All were installed from the CD. All contain a ton of LOCAL content and additional content online that could be imported.
I was not dependent on an internet connection to get basic content. I expected the same from version 16. Some local content, some in the online catalog. I often travel to two areas that have no internet connection. Being 100% dependent on the internet is not acceptable and should have been told.

"as to what other companies are doing..." Yes, we all do it differently. Adobe for example has a different model, where obviously you lose access to everything, program and all, when your subscription expires. We have all made our different decisions about the best way forward, and what we must all try our best to do is explain how our model works.

You have the right to choose a business model. Sadly Xara did not explain the current model well at all. Online offering the program you mention an "online catalog". Sure we have had additional content for many versions. Not for 100% content online, not that we lose connection to the only content offered after 365 days. I did not see this in installation, in the program as a popup splash, under the HELP as important information. Instead you depend on a post linked on a forum. That is weak.

Kate @ Xara
I have been respectful in my questions, in my statements and opinions.
I have stated my shock and disappointment in my own thread.

Truly the cherry on the top of the frustration came to find I could not give my final response because the thread was closed. That shows me that Xara really has no concern what a customer thinks. Though not huge account, on a personal basis, I have invested in 28 titles, plus web packs/add-ons and manuals and far more for business purposes. Also recommendations to clients who also purchased.
My continued support of the product is obviously not wanted or needed.
Thank you for personally making me feel unnecessary in your business model.

Xara has always been an impressive program. Hopefully as I work with version 16 I will still feel that way about the software itself.