So if I can summarize: We have a contact form on the Contact Us page linked from the footer of our site, we have a chat symbol on the Xara Cloud pages on xara.com and within the service itself, we have a 'how to get in touch' link on our support home page - but you feel it is difficult to find them. And once you found them you don't like the support form on the Contact Us page, you don't like chat, you don't like being asked for your email address so we could reply, and you don't much like the FAQs either, and you find a 2 hour turnaround unacceptable. I will pass that on to our Support Team, I think it will be a good Monday challenge for them

Kate @ Xara