Dear Xara...

I have a number of Xara Desktop applications (XDA) and Xara Cloud Pro.

In XDA > Help > More [XDAName]> Support pages, we used to be directed to Xara Support, https://support.xara.com/.
It now goes to https://help.xara.com/ such that you have to guess how to get to Magix to raise a Ticket.

Why have you done this?

In XDA > Help > XDA Help itself, if you click on the Xara Support icon you go to the first link.

Xara Cloud is "Xara's" own product and is supported separately from the XDAs that are through Magix.
Neither Xara Cloud itself or these Knowledge Base page offer any indication as to how to raise a Xara Ticket.

Your support staffs must be sitting on Xara Cloud 9.

Acorn