Xara/Magix Support sucks! - Well not actually true, it doesn't exist

[Acorn]

The SmartShape issue again. The third file I can't open. - I installed an old version 15.1 of Designer Pro and was able to open the file. But SmartShapes are identified as SmartShape so hard to determine where they are.

Which SmartShapes are you attempting to use.

If I knew, I might create some real Xara shape alternatives

Trying running your XDAv16.3 with Run as administrator and try and ope the offending file.

You could PM me with the file so i could check it is Xara and not just your install.

Acorn

[Rob-Xar]

Hi onlye,

Can you send me your .web/.xar project file (either email or PM) so I can see what is happening?

Many thanks
Rob

[Acorn]

Hi onlye,
Can you send me your .web/.xar project file (either email or PM) so I can see what is happening?
Many thanks
Rob

Rob, thank you for your offer.

Acorn

[onlye]

Hi onlye,

Can you send me your .web/.xar project file (either email or PM) so I can see what is happening?

Many thanks
Rob

Thanks Rob! I sent a pm but couldn't figure out how to attach the file. If you can reply to the pm with an email addy I will send over the file. Again, THANKS!

[browj2]

@onlye

Upload the file to Dropbox or something like that and give Rob the link.

[onlye]

Many thanks to Rob for helping identify the issue so I can resolve it!

As I told Rob my pubic slamming of Xara and Magix is not to hurt either company but that seems to be the only way to get help. That should not be the case. The Support from Magix on Xara products is awful and they need to be called out.

I want support to at least be acceptable because I am very attached to Xara software and have no desire to find a replacement. (while not a replacement I was forced to find an alternative web design product to use with ecwid commence. The cost was about half of a Xara product and any post I have made to the user forum received a reply by the designer within 24 hours) I have recommended and assisted friends and co-workers with Xara products for years. I hope my rant may create some small incentive by Xara to review the Magix support and push for improvement.

Again, Thanks to Rob for helping me out!

[Acorn]

Many thanks to Rob for helping identify the issue so I can resolve it!

As I told Rob my pubic slamming of Xara and Magix is not to hurt either company but that seems to be the only way to get help. That should not be the case. The Support from Magix on Xara products is awful and they need to be called out.

I want support to at least be acceptable because I am very attached to Xara software and have no desire to find a replacement. (while not a replacement I was forced to find an alternative web design product to use with ecwid commence. The cost was about half of a Xara product and any post I have made to the user forum received a reply by the designer within 24 hours) I have recommended and assisted friends and co-workers with Xara products for years. I hope my rant may create some small incentive by Xara to review the Magix support and push for improvement.

Again, Thanks to Rob for helping me out!

Any chance of us discovering what the problem was?

Acorn

[onlye]

Any chance of us discovering what the problem was?

Acorn

Sure. There was a Photo Panel from the Content Catalog that caused the problem. According to Rob, the bad panel has been removed from the Content Catalog. My challenge was the photo panel was just a group once imported so hard to identify as a SmartShape. Rob recognized the Photo Panel as the offending object. I opened in v15 of Designer Pro, removed the bad panel and saved the file. I then opened in v16 and replaced it with a new Panel from the Content Catalog and saved it. I fixed three broken sites in just a few minutes once I knew what to do.

Again thanks to Rob. Magix support has yet to offer a solution.