Welcome to TalkGraphics.com
Page 2 of 2 FirstFirst 12
Results 11 to 16 of 16
  1. #11
    Join Date
    Sep 2013
    Location
    Montreal, Canada
    Posts
    517

    Default Re: Xara/Magix Support sucks! - Well not actually true, it doesn't exist

    @onlye

    Upload the file to Dropbox or something like that and give Rob the link.
    John
    Xara DPX(16.2.0.56957)

  2. #12
    Join Date
    Apr 2013
    Location
    Mississippi, USA
    Posts
    137

    Default Re: Xara/Magix Support sucks! - Well not actually true, it doesn't exist

    Many thanks to Rob for helping identify the issue so I can resolve it!

    As I told Rob my pubic slamming of Xara and Magix is not to hurt either company but that seems to be the only way to get help. That should not be the case. The Support from Magix on Xara products is awful and they need to be called out.

    I want support to at least be acceptable because I am very attached to Xara software and have no desire to find a replacement. (while not a replacement I was forced to find an alternative web design product to use with ecwid commence. The cost was about half of a Xara product and any post I have made to the user forum received a reply by the designer within 24 hours) I have recommended and assisted friends and co-workers with Xara products for years. I hope my rant may create some small incentive by Xara to review the Magix support and push for improvement.

    Again, Thanks to Rob for helping me out!

  3. #13
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    11,052

    Default Re: Xara/Magix Support sucks! - Well not actually true, it doesn't exist

    Quote Originally Posted by onlye View Post
    Many thanks to Rob for helping identify the issue so I can resolve it!

    As I told Rob my pubic slamming of Xara and Magix is not to hurt either company but that seems to be the only way to get help. That should not be the case. The Support from Magix on Xara products is awful and they need to be called out.

    I want support to at least be acceptable because I am very attached to Xara software and have no desire to find a replacement. (while not a replacement I was forced to find an alternative web design product to use with ecwid commence. The cost was about half of a Xara product and any post I have made to the user forum received a reply by the designer within 24 hours) I have recommended and assisted friends and co-workers with Xara products for years. I hope my rant may create some small incentive by Xara to review the Magix support and push for improvement.

    Again, Thanks to Rob for helping me out!
    Any chance of us discovering what the problem was?

    Acorn
    Acorn - My currently active Xara software: XDPX (current, v15, v12 & 11 (64-bit)), unserviced XWD Premium 15 & 12, XPGD10, X3D7; lots of licences back through time (to CC's Artworks). If your Post identifies a Xara software fault, please raise it directly with Magix --> support2.magix.com.

  4. #14
    Join Date
    Apr 2013
    Location
    Mississippi, USA
    Posts
    137

    Default Re: Xara/Magix Support sucks! - Well not actually true, it doesn't exist

    Quote Originally Posted by Acorn View Post
    Any chance of us discovering what the problem was?

    Acorn

    Sure. There was a Photo Panel from the Content Catalog that caused the problem. According to Rob, the bad panel has been removed from the Content Catalog. My challenge was the photo panel was just a group once imported so hard to identify as a SmartShape. Rob recognized the Photo Panel as the offending object. I opened in v15 of Designer Pro, removed the bad panel and saved the file. I then opened in v16 and replaced it with a new Panel from the Content Catalog and saved it. I fixed three broken sites in just a few minutes once I knew what to do.

    Again thanks to Rob. Magix support has yet to offer a solution.

  5. #15
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    11,052

    Question Re: Xara/Magix Support sucks! - Well not actually true, it doesn't exist

    Quote Originally Posted by onlye View Post
    Again thanks to Rob. Magix support has yet to offer a solution.
    +1 for Rob, -1 for Magix.

    @Rob-Xar - as onlye has found, a bad SmartShape was duly identified and removed from the Online Content Catalogue. All to the good but where is the Rectification Note to all those who has used the offending SmartShape?

    Acorn
    Acorn - My currently active Xara software: XDPX (current, v15, v12 & 11 (64-bit)), unserviced XWD Premium 15 & 12, XPGD10, X3D7; lots of licences back through time (to CC's Artworks). If your Post identifies a Xara software fault, please raise it directly with Magix --> support2.magix.com.

  6. #16
    Join Date
    Sep 2006
    Location
    Alexandria, VA, USA
    Posts
    946

    Default Re: Xara/Magix Support sucks! - Well not actually true, it doesn't exist

    Quote Originally Posted by onlye View Post
    Again thanks to Rob. Magix support has yet to offer a solution.


    and ... only way to get help. That should not be the case. The Support from Magix on Xara products is awful and they need to be called out.
    Rob is Xara Technical Support. What do/did you expect from Magix? Karma


    Mod: Delete Thread?

    Cheers
    ~Fred

 

 

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •