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  1. #1

    Default Web Designer 16: Renew Update Service

    I'm using Web Designer 16. Recently, every time I open the software, I get this message:

    Renew the Update Service
    Installs the latest version of the Update Service for your software.
    I click the "Start installation" button, and get a Windows prompt to allow the software to make changes to my computer. And then nothing happens.

    The next time I start the software, I get the same alert. Is anyone else experiencing this and is there a way to make the installation succeed?

  2. #2
    Join Date
    Aug 2019
    Location
    Tulsa, Oklahoma, USA
    Posts
    103

    Default Re: Web Designer 16: Renew Update Service

    Same.
    Braden

    It is not necessary that hypotheses should be true, or even probable; it is sufficient that they lead to results of calculation which agree with observations. -Nicolaus Copernicus

  3. #3
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    10,649

    Default Re: Web Designer 16: Renew Update Service

    If you've not been following, it is being chased here: https://www.talkgraphics.com/showthr...35-Nag-Screens.

    Acorn
    Acorn - My currently active Xara software: XDPX (current, v15, v12 & 11 (64-bit)), unserviced XWD Premium 15 & 12, XPGD10, X3D7; lots of licences back through time (to CC's Artworks). If your Post identifies a Xara software fault, please raise it directly with Magix --> support2.magix.com.

  4. #4

    Default Re: Web Designer 16: Renew Update Service

    Quote Originally Posted by Braden View Post
    Same.
    Thanks mate. Glad it's not just me! Fingers crossed Xara will release a fix soon...

  5. #5

    Default Re: Web Designer 16: Renew Update Service

    Quote Originally Posted by Acorn View Post
    If you've not been following, it is being chased here: https://www.talkgraphics.com/showthr...35-Nag-Screens.

    Acorn
    Ah, yes. Looks like it's the same issue...

  6. #6
    Join Date
    Jul 2019
    Location
    Isle of Wight
    Posts
    2

    Default Re: Web Designer 16: Renew Update Service

    I'm getting the same problem. Sent email to Xara support. They suggested uninstall the program, delete the Xara directory from C:\Program Data. Which I did. I also deleted all reverence to Xara and Magix from the registry. Re-booted the computer, re-installed Xara Web designer from the link that was sent to me in the email. I was then asked to open the program as administrator which I did. The program then did an update to the latest patch. I then re-started the program and low and behold I get a message asking me to renew my update service, so nothing has changed.
    Just a thought though I recently updated to the latest version of Windows 10 Pro 1909 build 18363.592. Could this have anything to do with this?

  7. #7

    Default Re: Web Designer 16: Renew Update Service

    Thanks for sharing your experience @Tib.63.

    I have two copies of XWD on to different machines, and I'm getting the same problem on both of them. It's frustrating, but reassuring to know that this is affecting multiple people - so it's not our problem but Xara's. Fingers crossed they'll fix it with a patch soon.

  8. #8
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    10,649

    Default Re: Web Designer 16: Renew Update Service

    Xara never does patches "soon".
    Almost any change requires Magix 4-6 weeks to integrate.
    Make a note of the version date and the actual release date to give you an idea.

    Some people collect train numbers...

    Acorn
    Acorn - My currently active Xara software: XDPX (current, v15, v12 & 11 (64-bit)), unserviced XWD Premium 15 & 12, XPGD10, X3D7; lots of licences back through time (to CC's Artworks). If your Post identifies a Xara software fault, please raise it directly with Magix --> support2.magix.com.

  9. #9

    Default Re: Web Designer 16: Renew Update Service

    Very few software companies do patches very quickly. At least with this bug, functionality is not affected, and we can still use the program.

  10. #10
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    10,649

    Default Re: Web Designer 16: Renew Update Service

    Quote Originally Posted by garycwood84 View Post
    Very few software companies do patches very quickly. At least with this bug, functionality is not affected, and we can still use the program.
    And luckily we can self-patch.

    Acorn
    Acorn - My currently active Xara software: XDPX (current, v15, v12 & 11 (64-bit)), unserviced XWD Premium 15 & 12, XPGD10, X3D7; lots of licences back through time (to CC's Artworks). If your Post identifies a Xara software fault, please raise it directly with Magix --> support2.magix.com.

 

 

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