FTP error: Timeout was reached

[Chris M]

If using 3rd party FTP software works, and Xara works with different ISP, then it figures that the settings in Xara for Fasthosts are incorrect. Have you tried different security settings?

[Teeser]

Thanks for that suggestion Chris M.
I tried all three settings available (FTP, FTPS and SFTP) - still timed out.
I checked to see if my Public IP address was blocked - nope, it's fine.
I started a new, fresh Xara file/page and punched in all the credentials. Same thing. time out.
Fasthosts have asked for a log from Xara...via regedit. So they can look closer into the issue.
Any other thoughts greatly appreciated.

[Teeser]

Apologies sent in error

[Teeser]

Still, no joy with this FTP timed out error.

Thanks, Egg for the links. Nothing conclusive.

I've noticed that the site also, do not 'Export the Document'.
Normally when you click on Publish to the Web, Xara Exports the Document first (small progress bar pops up in the bottom left of the Xara screen).
This does not happen any more with any of my sites that got straight to FTP timed out.

I tried loading Xara onto another Windows Machine (connected to the same internet) Same problem.
Fasthosts, say there is no problem form their side.
I have a ticket for a Magix Support, so far not a word...
Any other ideas?

[Acorn]

Still, no joy with this FTP timed out error.

Thanks, Egg for the links. Nothing conclusive.

I've noticed that the site also, do not 'Export the Document'.
Normally when you click on Publish to the Web, Xara Exports the Document first (small progress bar pops up in the bottom left of the Xara screen).
This does not happen any more with any of my sites that got straight to FTP timed out.

I tried loading Xara onto another Windows Machine (connected to the same internet) Same problem.
Fasthosts, say there is no problem form their side.
I have a ticket for a Magix Support, so far not a word...
Any other ideas?

It will be quicker and more productive if a Mod could flag this for Rob-Xar. He ought to sort things out for you.

Acorn

[Chris M]

Do you have any 3rd party AV suites with a firewall? If so, try temporarily disabling the firewall.

[gwpriester]

Sent request to Rob.

[Acorn]

Sent request to Rob.

Cheers Gary.

Acorn

[Rob-Xar]

Hi Teeser, can you follow the instructions below and send me the log file when you have it? (PM probably is easiest). I can reply here again after receiving the log file

1) Close Xara - Important! (effects of below will not take effect if the program is open)

2) Go to start, type "run" and press enter. Type "regedit" and press enter.

3) On the left hand side, please navigate to the following key:

64bit: HKEY_CURRENT_USER\SOFTWARE\Xara\WebDesignerPremium x64\16\Options\Publish

4) Right-click on the Value "FTPTrace" > Edit > Change the value to "1".

5) Close the register then open this program and keep it running: http://live.sysinternals.com/Dbgview.exe

6) Run Xara and try to publish again. Debugview will capture information, when it times out, please go to File > Save as and send me the log file so we can see what is happening?

Thanks
Rob

[Teeser]

Cheers Gary.

Acorn

Hi Rob, as requested. Tried attaching and RTF file, this system didn't like it... Link below

https://www.dropbox.com/s/2rznycobnd...6-Log.rtf?dl=0

Many thanks, David