FTP error: Timeout was reached

[Teeser]

Thanks for that suggestion Chris M.
I tried all three settings available (FTP, FTPS and SFTP) - still timed out.
I checked to see if my Public IP address was blocked - nope, it's fine.
I started a new, fresh Xara file/page and punched in all the credentials. Same thing. time out.
Fasthosts have asked for a log from Xara...via regedit. So they can look closer into the issue.
Any other thoughts greatly appreciated.