FTP error: Timeout was reached

[Acorn]

Dear All, thanks for your thoughts.
I have a really fast internet connection. Virgin
I am using Fasthosts - have done for years.
I also have a site which is hosted by GoDaddy. Now, the FTP with that is okay...
This issue happened before 16 upgrade. I thought by upgrading it, it might 'clear' the blockage!
Running as administrator? Tried that, makes no difference
Filezilla. I actually exported the whole site from Xara to HTML. Then separately upload the site via Filezilla FTP.
Any more thoughts, much appreciated.

So the issue is with your Filezilla setup. You need to check what the credentials and path are with your provider.

Acorn

[Teeser]

Hi Acorn, apologies it's not Filezilla, I used WinSCP.
Not sure how this changes to issue of Xara time outing.
I exported the Xara site to HTML (onto my desktop)
Then using the exact same FTP credentials updated the site. This is more a sort of backup, plan B way of updating my site.
I'd still prefer the use the more direct approach, ie uploading updates in XARA
I have had a word with Fasthosts to see if they have done anything to their FTP system.
As it's the same issue with all of my sites hosted by Fasthosts.
I have other sites that I design on Xara and then upload via FTP to GoDaddy. These work fine and do not give the Time out error.
Many thanks

[Chris M]

If using 3rd party FTP software works, and Xara works with different ISP, then it figures that the settings in Xara for Fasthosts are incorrect. Have you tried different security settings?

[Teeser]

Thanks for that suggestion Chris M.
I tried all three settings available (FTP, FTPS and SFTP) - still timed out.
I checked to see if my Public IP address was blocked - nope, it's fine.
I started a new, fresh Xara file/page and punched in all the credentials. Same thing. time out.
Fasthosts have asked for a log from Xara...via regedit. So they can look closer into the issue.
Any other thoughts greatly appreciated.

[Teeser]

Apologies sent in error

[Teeser]

Still, no joy with this FTP timed out error.

Thanks, Egg for the links. Nothing conclusive.

I've noticed that the site also, do not 'Export the Document'.
Normally when you click on Publish to the Web, Xara Exports the Document first (small progress bar pops up in the bottom left of the Xara screen).
This does not happen any more with any of my sites that got straight to FTP timed out.

I tried loading Xara onto another Windows Machine (connected to the same internet) Same problem.
Fasthosts, say there is no problem form their side.
I have a ticket for a Magix Support, so far not a word...
Any other ideas?

[Acorn]

Still, no joy with this FTP timed out error.

Thanks, Egg for the links. Nothing conclusive.

I've noticed that the site also, do not 'Export the Document'.
Normally when you click on Publish to the Web, Xara Exports the Document first (small progress bar pops up in the bottom left of the Xara screen).
This does not happen any more with any of my sites that got straight to FTP timed out.

I tried loading Xara onto another Windows Machine (connected to the same internet) Same problem.
Fasthosts, say there is no problem form their side.
I have a ticket for a Magix Support, so far not a word...
Any other ideas?

It will be quicker and more productive if a Mod could flag this for Rob-Xar. He ought to sort things out for you.

Acorn

[Chris M]

Do you have any 3rd party AV suites with a firewall? If so, try temporarily disabling the firewall.

[gwpriester]

Sent request to Rob.

[RichardRudd]

I'm new to Xara Web Designer and have the same fault when uploading to GoDaddy. I wondered whether it is possible to upload pages individually or in small groups; the theory being they would be uploaded before being timed-out. And will they work after individually being uploaded? Is there anyone with any relevant experience out there?