My reply to the original ticket with Magix was the ticket is closed to go create a new ticket.

I did.

Gosh, I hate that shaky crap Magix does when you are trying to type a description for a ticket. All done to say DON'T CREATE A TICKET - go read some unhelpful article. And you will have to start the process all over. The best time to irritate a customer is when they are already irritated with you.