Welcome to TalkGraphics.com
Page 2 of 2 FirstFirst 12
Results 11 to 15 of 15
  1. #11
    Join Date
    Apr 2013
    Location
    Mississippi, USA
    Posts
    161

    Default Re: ERROR: SmartShape failed to load text

    A fellow developer has the same error issue when he tried to open a site he built. Not sure what his versions of Web Designer Premium are.

    This is an issue. Magix/Xara support acknowledged the issue and the solution was to open the file and remove the smart shapes. Which of course is a challenge if you can't open the file to be able to remove the offending objects.

    We have over 100 Xara sites and if smart shapes are going to start prohibiting us from opening sites to update we have a real problem.

  2. #12
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    12,389

    Default Re: ERROR: SmartShape failed to load text

    I am sorry to hear about the 'helpful' Magix response.

    Have you yet tried ExpandXar? This unpacks xar/web files and tries to correct defects. At worst, you could then manually edit one.

    Xara ought to be offering you the option of providing it with the file for them to fix.

    You said you could open in earlier versions so why not remove the SmartShape that way?

    Acorn
    Acorn - installed and active Xara software: Cloud+/Pro+, XDPX, XWD Premium 15 & 12, XPGD10, X3D7, Xara Xtreme 5, back through time (to CC's Artworks).
    Raise software faults with MagiXara: http://support.magix.net/; if Cloud+/Pro+: https://xara.com/contact-us/

  3. #13
    Join Date
    Apr 2013
    Location
    Mississippi, USA
    Posts
    161

    Default Re: ERROR: SmartShape failed to load text

    Quote Originally Posted by Acorn View Post
    I am sorry to hear about the 'helpful' Magix response.

    Have you yet tried ExpandXar? This unpacks xar/web files and tries to correct defects. At worst, you could then manually edit one.

    Xara ought to be offering you the option of providing it with the file for them to fix.

    You said you could open in earlier versions so why not remove the SmartShape that way?
    Acorn
    AS always thanks for the assist, Acorn. Where can I get ExpandXar?

    Yes, I had a pre 16 version of Designer Pro and Web Designer Premium. But silly me I have a current subscription plan and updated them both. I might have to go install an older version. I am really concerned that this issue is going to impact a lot of the sites we have done.

  4. #14
    Join Date
    Apr 2013
    Location
    Mississippi, USA
    Posts
    161

    Default Re: ERROR: SmartShape failed to load text

    My reply to the original ticket with Magix was the ticket is closed to go create a new ticket.

    I did.

    Gosh, I hate that shaky crap Magix does when you are trying to type a description for a ticket. All done to say DON'T CREATE A TICKET - go read some unhelpful article. And you will have to start the process all over. The best time to irritate a customer is when they are already irritated with you.

  5. #15
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    12,389

    Default Re: ERROR: SmartShape failed to load text

    Quote Originally Posted by onlye View Post
    AS always thanks for the assist, Acorn. Where can I get ExpandXar?
    Xara changed the address to http://site.xaraxone.com/html/shareware.html. I am finding I get a 503 Service Unavailable with http://archive.xaraxone.com/html/shareware.html most of the time.

    The Download Link is http://site.xaraxone.com/ExpandXar.zip. Read the help text.

    Acorn
    Acorn - installed and active Xara software: Cloud+/Pro+, XDPX, XWD Premium 15 & 12, XPGD10, X3D7, Xara Xtreme 5, back through time (to CC's Artworks).
    Raise software faults with MagiXara: http://support.magix.net/; if Cloud+/Pro+: https://xara.com/contact-us/

 

 

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •