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  1. #1

    Default Help Link not working - deadline tomorrow

    Thanks in advance for any help. We have go live in 2 days and final site testing tomorrow.
    I created a website last year using the Xara program. This month we created a small employee only, member log in site using WordPress since it wasn't offered with the Xara program. I have added a link from the main site (last years Xara site) but it's not going directly to the correct log in page. I suspect it's the WP site that is the issue but just want to be sure.

    From my Xara site in the "Link to Web or Email Address" area I entered https://expert-employee.com/login/
    But when you click that link I'm actually ending up at https://expertconstructioninc.com/employee-log-in.html which is not a working page.

    I suspect the developer we hired to create the member log in did not complete it somehow but I really want to be sure that there isn't anything else from my Xara site that could be causing the issue.
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

Name:	Expert Log In.png 
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Size:	110.3 KB 
ID:	125831  
    IP

  2. #2
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    17,823

    Default Re: Help Link not working - deadline tomorrow

    I added the URL into a Xara page on a button and set up as you imaged.
    It goes to the right site.

    Please just press Ctrl+F5 in your browser to purge the local cache.
    This should force out the bad link.

    Acorn
    Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
    When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat
    IP

  3. #3
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    17,823

    Default Re: Help Link not working - deadline tomorrow

    What I have found it wrong are the links in https://expert-employee.com/password-reset/ in the Footer.

    I am sure there original links are all relative ones and works when the site is actually https://expertconstructioninc.com/.
    As set up, they only every lead back to the Login page, a frustration I would not go live with.

    Acorn
    Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
    When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat
    IP

  4. #4

    Default Re: Help Link not working - deadline tomorrow

    Quote Originally Posted by Acorn View Post
    What I have found it wrong are the links in https://expert-employee.com/password-reset/ in the Footer.

    I am sure there original links are all relative ones and works when the site is actually https://expertconstructioninc.com/.
    As set up, they only every lead back to the Login page, a frustration I would not go live with.

    Acorn

    Thanks Acorn but to clarify ... If I type click the link in my message above it takes me to the right place ... but if I'm on my main site and click on the link it takes me to the wrong place.

    Please go to https://expertconstructioninc.com/ and at the top right of the page click on Emp Log In. It should take you to https://expert-employee.com/login/ like the pic I attached before. But it doesn't.
    IP

  5. #5
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    41,503

    Default Re: Help Link not working - deadline tomorrow

    I'm seeing the same thing you are mentioning. I get a page with user name and ID but no text entry windows.
    IP

  6. #6
    Join Date
    Dec 2018
    Location
    Australia
    Posts
    1,776

    Default Re: Help Link not working - deadline tomorrow

    If I hover over the link the status bar shows the incorrect URL, which means you aren't publishing the change that you think you are.

    I did the same as Acorn and created a rectangle with the correct link and it worked just fine. The problem is definitely with the change not being published.
    IP

 

 

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