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  1. #1
    Join Date
    Jul 2017
    Posts
    19

    Default An unknown png error has occurred

    Hi all,
    I've been working on updating our website and this morning I'm getting this error "An unknown png error has occurred". I haven't uploaded any new images since Friday, so is there any way to open this .xar file? I thought maybe removing the last two images I imported may help, but no luck. I did get another error earlier this morning which forced me to close Xara 11 Premium, but I can't remember what it said. Upon reopening, I'm now getting the png error.

    Can anyone offer some help? Thanks in advance.

    Sincerely,
    Pete Gregory

  2. #2
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    17,822

    Default Re: An unknown png error has occurred

    Quote Originally Posted by PeteGregory View Post
    Hi all,
    I've been working on updating our website and this morning I'm getting this error "An unknown png error has occurred". I haven't uploaded any new images since Friday, so is there any way to open this .xar file? I thought maybe removing the last two images I imported may help, but no luck. I did get another error earlier this morning which forced me to close Xara 11 Premium, but I can't remember what it said. Upon reopening, I'm not getting the png error.

    Can anyone offer some help? Thanks in advance.

    Sincerely,
    Pete Gregory
    Pete, the cleanest way would be to get Xara to look at it.

    Do you have a recent backup?

    Acorn
    Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
    When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat

  3. #3
    Join Date
    Jul 2017
    Posts
    19

    Default Re: An unknown png error has occurred

    Yes, I called my IT dept and they are retrieving a back up file, but I figured I'd ask here first.

    Thanks Acorn

  4. #4
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    17,822

    Info Re: An unknown png error has occurred

    This recovery approach, https://www.talkgraphics.com/showthr...a-corrupt-file, still has merit.

    The correct link page is: http://archive.xaraxone.com/html/shareware.html.

    Acorn
    Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
    When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat

  5. #5
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    21,917

    Default Re: An unknown png error has occurred

    Forgotten all about ExpandXar Acorn. Good find!
    Egg

    Intel i7 - 4790K Quad Core + 16 GB Ram + NVIDIA Geforce GTX 1660 Graphics Card + MSI Optix Mag321 Curv monitor
    + Samsung 970 EVO Plus 500GB SSD + 232 GB SSD + 250 GB SSD portable drive + ISP = BT + Web Hosting = TSO Host

  6. #6
    Join Date
    May 2010
    Location
    Lam, Bavaria-Germany
    Posts
    802

    Default Re: An unknown png error has occurred

    Thanks Accorn. I forget it too and I could not remember the name either.

  7. #7
    Join Date
    Jul 2017
    Posts
    19

    Default Re: An unknown png error has occurred

    thanks again for the info, i was able to pick up an earlier version from IT

 

 

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