Smart Flow Line 1, 2, 3 and 4

**viiartz** · 25 August 2019, 11:57 AM

ok some video https://youtu.be/Tw_HE6LuKU0

**handrawn** · 25 August 2019, 12:07 PM

in you video the status bar says your flow line is 'inactive' - not sure what that means - maybe it will ring a bell with someone else...

**viiartz** · 25 August 2019, 12:40 PM

Yeah, I can't figure out why either, and it's the same only with the four Smart Flow lines as far as I can tell. It's not like I don't know how to use XDP either, I've been using it since version 3 or 4 something like that. Maybe I need to reinstall the software.

**Acorn** · 25 August 2019, 07:30 PM

Originally Posted by viiartz

Yeah, I can't figure out why either, and it's the same only with the four Smart Flow lines as far as I can tell. It's not like I don't know how to use XDP either, I've been using it since version 3 or 4 something like that. Maybe I need to reinstall the software.

inactive means you are trying to use a Smart Shape in a product that does not have the code to allow its smart use; it defaults to a dumb objects with no smarts.

What version did you get the line from and what version are you running with?

Acorn

**viiartz** · 26 August 2019, 04:57 AM

Originally Posted by Acorn

inactive means you are trying to use a Smart Shape in a product that does not have the code to allow its smart use; it defaults to a dumb objects with no smarts.

What version did you get the line from and what version are you running with?

Acorn

I've recently fresh installed XDP on a fresh install of windows 10 on a newly bought SSD. The version I'm running is Xara Designer Pro X 16.2.0.56957. I've not opened any old document. I've renewed my subscription as well so I have access to the latest update. So I'm not sure how or why I would NOT have "the code to allow its smart use".

How do I find out what version of the smart objects I'm using?

**viiartz** · 26 August 2019, 10:13 AM

FIXED! I downloaded XDP again and re-installed it. The installer removed the old version and installed the new version except that its the same version. Old version 16.2.0.56957 new version 16.2.0.56957. What was different is that I has to deactivate the PC the installation was running on before I could activate the software. Did that fix the issue? Don't know but the Smart Flow Lines are now working!

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Thanks everyone who tried to help in one way or another!

**handrawn** · 26 August 2019, 10:21 AM

might have - I think I'm right in saying that there are restrictions on the availability of OCC items when running the program in 'trial' [not activated mode] - still it's fixed that's good

**Acorn** · 26 August 2019, 10:23 AM

Originally Posted by viiartz

FIXED! I downloaded XDP again and re-installed it. The installer removed the old version and installed the new version except that its the same version. Old version 16.2.0.56957 new version 16.2.0.56957. What was different is that I has to deactivate the PC the installation was running on before I could activate the software. Did that fix the issue? Don't know but the Smart Flow Lines are now working!

viiartz, in hindsight, it might just have been that the prior install hadn't sorted out all the attached libraries. We usually advise running the application once as Administrator to sort such out. I am pleased you now have a working version.

Thank you for coming forward with the problem and your solution. Others will appreciate if they get into the same situation.

Acorn

**handrawn** · 26 August 2019, 10:26 AM

good point about the libraries...

**viiartz** · 26 August 2019, 10:39 AM

Throughout the issue, my installation was activated. I was not running a trial version. Which added to the confusion.

Acorn, yep could have been also!