Designer Pro X16 - save error... again

[Rik]

Well, I did e-mail Magix.
I did get a couple of replies.
But, they have not got back to me for ages now and they certainly have not fixed the problem.

I get this error many times and with various different files.

Is Magix actually an organisation with staff who can help or is it just a selling shop?

[handrawn]

are you running windows in VM on a mac - I seem to remember that you are/were

if so that could have something to do with it...

[Rik]

are you running windows in VM on a mac - I seem to remember that you are/were

if so that could have something to do with it...

Hi, Steve.

No. I haven't used my Mac for a long time.
I've been using a Windows Laptop for at about 3 years now.

And, I don't have any problems saving with XDP11 to the same location. NONE AT ALL.
The file is not open in any other programme. In fact, no other programme is/was running.
I've never had this problem with any other Xara version.

This problem has started since I purchased and installed X16.

[handrawn]

well we went round the houses last time...

if this happened to me, then by now I would be installing the program on another computer; if the problem does not persist there is an issue with your current computer, if it does persist, start looking for the common ground

but I have a lot of kit...

you could run memory checks and drive checks on your computer if you haven't already - it does not say which file is 'in use' and if it is a system file it could just be a disk issue

heck you could image out your current windows from the laptop to external drive, clean install windows install xara and see if it still does it then...

all that will all take time... but so does waiting for Godot Magix....

[Rik]

Some of the suggestions you make, might be worth consideration.

But, as I keep saying, I don't get this error or any other errors with XDP11.
XDP 11 is saving to the same location.

I opened the file in DP16, make a minor change to a colour. Try to save, and I get the error.
I opened the same file in XDP11, made a minor change to a colour. Try to save, and I get NO ERRORS.

So, how can it have anything to do with anything else, apart from DP16?

[handrawn]

'when you have eliminated all the likely possibilities, then what remains, however unlikely, must be the answer' [or words to that effect I have not read conan doyle for a while]

yes but what constitutes 'DP16' .. well, it's an installation completely seperate from that of DP11, with all the interfacing that it needs which will be different up to a point, and something somewhere is wrong

the forum is not chocka with people suffering from this issue, so it stands to reason that it is a conflict within your existing system, whether because the installation is corrupt, or because something new in DP16 is conflicting with something else.... something is not setup right...

need to look at these thing holistically - it is obviously a DP16 problem, but that does not necessarily mean DP16 is causing it...


EDIT -something completely off the cuff - do you use any third party security software - xara has a habit of getting into the guts of the OS and it may just be it needs permissions in the said security suite - these are not always granted automatically when programs are installed afterwards