Xara pro upgrade pricing problem

[Rover]

Hi all, and first off apologies if I've put this in the wrong part of the forum (not sure where to put it, tbh).

Over the weekend I received an email offering the upgrade to Xara Pro for £69, but when I try and get it at that price it consistently shows up at the usual price of £89.

I've contacted Magix about it, but had no response, so just wondered if anyone else had encountered this? Am I doing something wrong?

On a more positive note, I read Talkgraphics a fair bit, so thanks to everyone who posts here, much appreciated!

UPDATE; They replied within minutes of me posting this here, so that was good. Unfortunately they hadn't read the screenshots I sent in to them correctly and advised me to login to my account to get the offer. The screenshots proved I had logged in! Anyway, problem persisting... hopefully they'll fix the issue soon so I can actually pay them.