Designer Pro X16 - save error

**Rik** · 20 July 2019, 09:58 AM

I keep getting this error, intermittently.

I don't have the file open in any other programme.
In fact, I made sure that nothing else was open.

Any ideas as to why I get this, from time to time?

**handrawn** · 20 July 2019, 11:32 AM

does it save if you give it another name and/or save it to a different place ?

some folders are restricted eg on system disk

**Rik** · 20 July 2019, 01:51 PM

It's not a folder issue.
I save to that folder using XDP11, without ever getting this error.

And it does save if I give it a different name.
Which is not good as there will be loads of files with different names and all that.

I wonder if anyone from Xara will look at this thread?

**handrawn** · 20 July 2019, 03:22 PM

strictly speaking the fact that you can save to the folder from another program does not mean it is not a folder issue with the program you can't save from

but that said

the next thought is that a background process is using it, which is likely a windows issue or settings outside of Xara; however you could try disabling xara's auto backup which might be conflicting, you never know...

**gwpriester** · 20 July 2019, 03:55 PM

Something to do with the splash screen image you created it looks like. Maybe there is conflict with the default image and the one you created?

**Rik** · 20 July 2019, 04:55 PM

I've used different splashscreens for almost all the other versions.
So, why would a splashscreen be causing an issue this time?

In any case, the programme starts successfully every time.

It's when I want to save some work, that the error occurs.

**Rik** · 21 July 2019, 12:45 PM

Originally Posted by gwpriester

Something to do with the splash screen image you created it looks like. Maybe there is conflict with the default image and the one you created?

I just realised what you said, Gary.
A file you are working on and whatever name you give it, can't have anything to do with the error, surely?

And I have many, many files with 'splashscreen' in the name.
It would be the strangest problem in Xara's history, if a file name is going to give 'save' errors.

**WSNetwork** · 27 July 2019, 07:56 AM

Originally Posted by Rik

I keep getting this error, intermittently.

I don't have the file open in any other programme.
In fact, I made sure that nothing else was open.

Any ideas as to why I get this, from time to time?

Hello Rik!

I have had this solution after upgrading the subscription. With upgrading the
subscription they update things in the content catalogue and some things in
the programfolder. Here was error that changes the attribute on the windows
folder 'Program Files'.

Please check the Attribute of the folder Program Files. To do this:
1. Start the cmd.exe as Administrator
2. Change to the root cd C:\
3. Check the Attribute attrib "Program Files"
4. If it shows C:\Program Files you must change the Attribute of the folder
5. Change the Attribute with attrib R+ "Program Files"
6. Check again the Attribute attrib "Program Files"
7. Now it must show R C:\Program Files

Hope ist works.

Werner