Designer Pro X16 - save error

**Rik** · 20 July 2019, 09:58 AM

I keep getting this error, intermittently.

I don't have the file open in any other programme.
In fact, I made sure that nothing else was open.

Any ideas as to why I get this, from time to time?

**handrawn** · 20 July 2019, 11:32 AM

does it save if you give it another name and/or save it to a different place ?

some folders are restricted eg on system disk

**Rik** · 20 July 2019, 01:51 PM

It's not a folder issue.
I save to that folder using XDP11, without ever getting this error.

And it does save if I give it a different name.
Which is not good as there will be loads of files with different names and all that.

I wonder if anyone from Xara will look at this thread?

**handrawn** · 20 July 2019, 03:22 PM

strictly speaking the fact that you can save to the folder from another program does not mean it is not a folder issue with the program you can't save from

but that said

the next thought is that a background process is using it, which is likely a windows issue or settings outside of Xara; however you could try disabling xara's auto backup which might be conflicting, you never know...

**gwpriester** · 20 July 2019, 03:55 PM

Something to do with the splash screen image you created it looks like. Maybe there is conflict with the default image and the one you created?

**Rik** · 20 July 2019, 04:55 PM

I've used different splashscreens for almost all the other versions.
So, why would a splashscreen be causing an issue this time?

In any case, the programme starts successfully every time.

It's when I want to save some work, that the error occurs.

**handrawn** · 20 July 2019, 05:02 PM

it wont be the spash screen if you are saving the .XAR when you get the error, as the splash screen is an image

did you ever try saving it under the same name to a different place

can you save a file with that name into the folder from ver 11?

is it just the splash screen that causes these errors?

did you make registry changes with one of the programs open?

**Rik** · 20 July 2019, 06:25 PM

Steve: It's not the splashscreen that's causing the problem.
I created the splashscreen many days ago and saved in the appropriate location.
It was since yesterday, that this error started to appear.

DPX16 starts every time without any problems.
I try and save a file I'm working on, and every now and then, I get that error. Not all the time.

Saving it in a different folder, as far as I can see, can't tell me and you anything. As I can save it in the same folder as long as I give it a different name.
It's only when I click on the 'Save' icon.
Not the 'Save as' icon.

However, next time it happens, I will try and save in a different folder.

**handrawn** · 20 July 2019, 07:13 PM

ok well it sounds like a conflict to me - something is not letting you overwrite the existing file when you try to save, and that it likely a windows issue...

**Rik** · 21 July 2019, 12:45 PM

Originally Posted by gwpriester

Something to do with the splash screen image you created it looks like. Maybe there is conflict with the default image and the one you created?

I just realised what you said, Gary.
A file you are working on and whatever name you give it, can't have anything to do with the error, surely?

And I have many, many files with 'splashscreen' in the name.
It would be the strangest problem in Xara's history, if a file name is going to give 'save' errors.