Welcome to TalkGraphics.com
Page 1 of 3 123 LastLast
Results 1 to 10 of 23
  1. #1
    Join Date
    Jun 2019
    Posts
    9

    Exclamation Software will NOT download!

    I have just purchased Xara Web Designer Premium

    Downloaded the installer via the link sent in email, but when running the installer, it 'spins' for a while, then a 'pause' symbol appears, and then nothing.
    The "CONTINUE" button is available to click, which I do, but the same thing happens. Subsequently, I am unable to download the software.

    I have turned off my firewall, my anti-virus software but to no avail.

    Someone please help.

    Using Windows 10 Pro.

  2. #2
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    9,501

    Default Re: Software will NOT download!

    Try the link on this page - https://www.xara.com/uk/web-designer/download/.

    Tried it myself for XDPX, which is ~180MB and I didn't touch registry or AV protection settings.

    Acorn
    Last edited by Acorn; 19 June 2019 at 09:33 AM.
    Acorn - My currently active Xara software: occasionally serviced XDPX, purposely unserviced XDPX12 & XDPX11 (32/64-bit), unserviced XWD Premium 15 & 12, XPGD10, X3D7 and lots of 'permanently-owned' licences back through time (to CC's Artworks)

  3. #3
    Join Date
    Feb 2007
    Location
    UK
    Posts
    16,477

    Default Re: Software will NOT download!

    restart your computer

    run the installer in admin mode

    do not turn off the firewall or av

    did you purchase this from magix/xara

    edit - in the link acorn posted that xara recommend turing off registry protection software - that is not the same thing as firewall or av, although some may have registry protection functions and those can be disabled, but never a good idea to disable everything
    -------------------------------

  4. #4
    Join Date
    Dec 2018
    Location
    Australia
    Posts
    400

    Default Re: Software will NOT download!

    It could be it's waiting for the files to download before beginning the install and you're stopping it by thinking it's installing.

  5. #5
    Join Date
    Feb 2007
    Location
    UK
    Posts
    16,477

    Default Re: Software will NOT download!

    server side issue always a possibility...
    -------------------------------

  6. #6
    Join Date
    Dec 2018
    Location
    Australia
    Posts
    400

    Default Re: Software will NOT download!

    My thought process is that it's a web installer (I can't remember if it is or not, and it was only 6 months ago when I did it). They are also churning out the updates, not sure of the size of that as mine blankly refuses to update.

  7. #7
    Join Date
    Jun 2019
    Posts
    9

    Default Re: Software will NOT download!

    Quote Originally Posted by Acorn View Post
    Try the link on this pag = https://www.xara.com/uk/web-designer/download/.

    Acorn
    Click image for larger version. 

Name:	2019-06-19_092953.png 
Views:	27 
Size:	15.9 KB 
ID:	124345

    I then get this error message.

  8. #8
    Join Date
    Feb 2007
    Location
    UK
    Posts
    16,477

    Default Re: Software will NOT download!

    i think they are all [xara designer and WD downloads] web installers now

    of late it seems there are always issues when [major] updates come out...
    -------------------------------

  9. #9
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    9,501

    Default Re: Software will NOT download!

    Quote Originally Posted by Tx2online View Post
    Click image for larger version. 

Name:	2019-06-19_092953.png 
Views:	27 
Size:	15.9 KB 
ID:	124345

    I then get this error message.
    I tried what I suggested and the download goes to the Magix Installer (https://www.xara.com/uk/downloads/start/?product=webdesigner365premium32). When I tried this it only offers up v15!. XDPX, however, was a straight application executable.

    I would hold off until Xara gets its ducks in a row; it seems to have a release management issue.

    Acorn
    Acorn - My currently active Xara software: occasionally serviced XDPX, purposely unserviced XDPX12 & XDPX11 (32/64-bit), unserviced XWD Premium 15 & 12, XPGD10, X3D7 and lots of 'permanently-owned' licences back through time (to CC's Artworks)

  10. #10
    Join Date
    Feb 2007
    Location
    UK
    Posts
    16,477

    Default Re: Software will NOT download!

    I tried this - it downloads - 144MB and is a full installer - and FWIW it installed for me in flight mode [no internet connection] - maybe you could try that
    -------------------------------

 

 

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •