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  1. #11
    Join Date
    Jun 2019
    Posts
    9

    Default Re: Software will NOT download!

    Quote Originally Posted by Acorn View Post
    I tried what I suggested and the download goes to the Magix Installer (https://www.xara.com/uk/downloads/start/?product=webdesigner365premium32). When I tried this it only offers up v15!. XDPX, however, was a straight application executable.

    I would hold off until Xara gets its ducks in a row; it seems to have a release management issue.

    Acorn
    Fabulous! I've just spent 50 on a product I can't use. Time to cancel, get a refund and look elsewhere. I don't do bad omens I'm afraid.

  2. #12
    Join Date
    Jun 2019
    Posts
    9

    Default Re: Software will NOT download!

    Quote Originally Posted by handrawn View Post
    I tried this - it downloads - 144MB and is a full installer - and FWIW it installed for me in flight mode [no internet connection] - maybe you could try that
    You tried what?

  3. #13
    Join Date
    Dec 2018
    Location
    Australia
    Posts
    409

    Default Re: Software will NOT download!

    The error message you posted says it's looking to a network directory.
    Are you installing onto the same computer as the install file is located?
    What size is the install file (MB)?

  4. #14
    Join Date
    Feb 2007
    Location
    UK
    Posts
    16,510

    Default Re: Software will NOT download!

    Quote Originally Posted by Tx2online View Post
    You tried what?
    what acorn suggested

    not sure why it would look for a Wix directory, network or otherwise - wix is a totally different program... ?

    [but that said there may be a common file issue]
    -------------------------------

  5. #15
    Join Date
    Jun 2019
    Posts
    9

    Default Re: Software will NOT download!

    Quote Originally Posted by handrawn View Post
    restart your computer

    run the installer in admin mode

    do not turn off the firewall or av

    did you purchase this from magix/xara

    edit - in the link acorn posted that xara recommend turing off registry protection software - that is not the same thing as firewall or av, although some may have registry protection functions and those can be disabled, but never a good idea to disable everything
    I purchased online from Magix

  6. #16
    Join Date
    Jun 2019
    Posts
    9

    Default Re: Software will NOT download!

    Quote Originally Posted by Chris M View Post
    The error message you posted says it's looking to a network directory.
    Are you installing onto the same computer as the install file is located?
    What size is the install file (MB)?
    Yes, installing on my laptop, C drive. Installer is on the same drive.

  7. #17
    Join Date
    Jun 2019
    Posts
    9

    Default Re: Software will NOT download!

    Thanks all - requested a refund which has been processed. I explained the issues I was having, but they didn't even try to help, and have just gone ahead with the refund
    Think I may have had a lucky escape. Will look elsewhere for a WYSIWIG editor or just learn Joomla/Wordpress.

  8. #18
    Join Date
    Feb 2007
    Location
    UK
    Posts
    16,510

    Default Re: Software will NOT download!

    good luck
    -------------------------------

  9. #19
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    9,539

    Default Re: Software will NOT download!

    Quote Originally Posted by Tx2online View Post
    Thanks all - requested a refund which has been processed. I explained the issues I was having, but they didn't even try to help, and have just gone ahead with the refund
    Think I may have had a lucky escape. Will look elsewhere for a WYSIWIG editor or just learn Joomla/Wordpress.
    May I suggest you download the trial and when offered, choose a different Install Folder.

    I suspect your WIX_DIR_COMMENT_DOCUMENTS system variable on your machine has been deleted at some point. Consequently, the Xara Web Designer Premium does not know where to be installed to.

    Acorn
    Acorn - My currently active Xara software: occasionally serviced XDPX, purposely unserviced XDPX12 & XDPX11 (32/64-bit), unserviced XWD Premium 15 & 12, XPGD10, X3D7 and lots of 'permanently-owned' licences back through time (to CC's Artworks)

  10. #20
    Join Date
    Feb 2007
    Location
    UK
    Posts
    16,510

    Default Re: Software will NOT download!

    it would seem the sensible way forward, or on another computer, or using a sandboxing capable installation tool such as acronis true image... but either way simply installing the trial before purchase is usually a good thing to do....
    -------------------------------

 

 

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