Xara Designer Pro 16 is locked up [HELP]

[laser1]

I installed Xara Designer Pro 16 and everything functioned fine until I used JIXIPIX PLUGIN, then XARA locked up and it gave two options [shutdown or wait] now XARA remains locked up. I have reinstalled several times - each time my custom menus has to be set again. When I do restart the computer, Xara remains locked up. I am getting behind with my work. Does anyone have a suggestion of how I may unlock version 16 without reinstalling and having to set up my custom menus? I have reinstalled Designer Pro 12 and 15 they function properly with all plugins. In the past, when I installed a new version of it would retain the custom menu, version 16 will not.