Why is it now so difficult to submit a bug report?

[Rob-Xar]

hmmm good point, bug reporting shouldn't be painful or awkward. I'll try pushing Magix to see if they can do anything or if not maybe we could throw together a form for this...

Thanks
Rob

[Rob-H]

I'm coming back to this thread again as I have now had several responses from the Magix Support desk and I have to say that I am very disappointed with the level of support so far. It took several emails backward and forward for them to understand that I simply expected a Xara file to look the same once exported to .pdf!

The latest response I have had is just to say that when photos within a graphics file are exported to .pdf they are compressed and that is the reason why the shape of a photo is changing during the export. Surely this is not an acceptable situation? I frequently design posters and flyers in Xara which need to be exported to .pdf for professional printing and I need to be able to reply on being able to export an accurate representation of a Xara design to .pdf.

I have recently discovered another fault with Xara (nothing to do with .pdf export but a problem with printing when a very complex vector graphic shape is present in the document ) but I am very much put off attempting to submit it as a bug report as I'm not sure I have time to go through the complexity of the error reporting process to be followed by misunderstandings of what I am trying to submit and eventually an explanation that that is what happens!

[Boy]

Just create a new thread in this (Dear Xara...) forum with your printing issue and give step-by-step directions how to recreate it. Xara devs follow this forum.

[Rob-H]

Just create a new thread in this (Dear Xara...) forum with your printing issue and give step-by-step directions how to recreate it. Xara devs follow this forum.

Thanks for the suggestion which makes a lot of sense in most cases but it would be tricky in this instance as to explain the bug I would need to upload a 9MB file which I don't think I can do through the forum? Put simply the problem is that with a particular very complex vector object present in a two page Xara file when printed part of the content of the document is missing. Presumably something somewhere is overflowing but I can't really describe it without showing the specific example. Fortunately I have found a work around of exporting to .pdf first and then printing and then I don't have the problem.

Sorry, the above is probably going slightly off topic. My real concern is that the recent change to first line support no longer being provided by Xara seems to have made bug reporting very difficult and unsatisfactory.

[Boy]

You could post a link here to a file sharing service (such as Dropbox) to where you uploaded the file.