Publishing problems

**again** · 29 March 2019, 10:17 AM

I contacted my hosting company and was unable to make live my website. I believe I filled out the publish dialog box including other web host settings. Am I doing everything right in the screenshot? I filled out the other web hosting settings dialog box and click okay but did not get a confirmation. I then opened it back up and click Explore Web Pace button and filled in the password and then getting an error dialog box. Can someone guide me through this please?

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**gwpriester** · 29 March 2019, 11:34 AM

My guess, because your screen shot is too small for my tired old eyeballs, is you have to add a sub-directory, something like /public_html or some such. Ask your web host if you need to publish your files to a sub-directory. Most web hosts do this.

**again** · 29 March 2019, 12:08 PM

For now never mind that because there's another way I can upload. I call my hosting company and I'm able to drop my save as file into the cPanel. When I did so with my hosting Company tech support on the phone with me the file would not upload because I don't know how it was saved. They need to know what's file extension it is "save as" or "read as". Do you know the answer to this question.

**gwpriester** · 29 March 2019, 12:52 PM

You can't save your XAR or WEB file to the web host because this is the working file. Not the HTML files needed to get your site on-line.

What you can do is File > Export Website and save to a folder on your desktop. Then upload the contents of the folder (including the sub-folder index_htm_files) to the web host.

But this is a bother when you can publish directly from Xara and make changes quickly instead of having to upload all these files each time.

Who is your web hosting company? I can check their website and see if I can determine the sub-folder you need to publish to.

**again** · 29 March 2019, 03:30 PM

I would greatly appreciate that! My hosting company is Inmotion Hosting. http://inmotionhosting.com

Thank you so much!!

**gwpriester** · 29 March 2019, 04:26 PM

I visited their site and all I can see is they require a path to your Joomia files which is not at all the same as the standard HTML files that Xara and most web design programs create.

I sent support there an email and referenced this thread and asked if they can respond directly here.

If I hear anything back from them I will post it here.

**RKissane** · 29 March 2019, 05:08 PM

I took a look at the hosting companies site and under FTP in the Support Center it states that your main files are located in a directory called public_html. So it should be your domain name/public_html to upload your files to.

Ray

**gwpriester** · 29 March 2019, 05:19 PM

Well done Ray. I missed that.

So enter public_html in the Sub-folder box, and try publishing again and see if this works for you.

**again** · 29 March 2019, 05:30 PM

gwpriester, What a great group we have here!!! I was able to upload it to Inmotion Hosting thanks for your instructions but the only hold up right now is that ENOM dot com's admin servers are down. You see, I need to have them point my domain name to Inmotion's servers and once that's completed my website will be online. I hope I don't have to bother you guys anymore but as soon as I know today or tomorrow I'll let you know immediately. They said once it happens it will need from one hour to 24 hours to propagate.

Thanks for being there!!!

**again** · 29 March 2019, 05:39 PM

Originally Posted by gwpriester

Well done Ray. I missed that.

So enter public_html in the Sub-folder box, and try publishing again and see if this works for you.

Thanks for the screenshot. Next week I'll be publishing another website and I'll plug in the (public_html). Imagine that, a little thing like that. Thanks again for your time and effort!!!