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  1. #1
    Join Date
    Jul 2001
    Location
    Kent, UK
    Posts
    24

    Default Publishing Problem - Missing File

    Hi Guys

    I hope you can help.

    I am using Web designer V11. Recently updated a website with new pictures. www.oaklandsweddingcarhire.co.uk Previewed OK but when I publish the home screen does not load it only displays if you go into another page and then back to the home screen via the nav bar. I did raise this with the web host support team and they have told me this:

    "It is trying to load the images from a folder called "home_htm_files", however, this folder is missing from your web hosting's root public_html folder. Uploading the missing folder onto your web space should sort the current problem."
    Where does Webdesigner keep this file? I cant find it anywhere.

    Never had this issue before and I have only added photos to the website, nothing else changed, so I am not sure why this has happened.

    Thanks in advance.

    Paul

  2. #2
    Join Date
    Mar 2009
    Posts
    3,243

    Default Re: Publishing Problem - Missing File

    The home page somehow has 'home' as file name. Go to Utilities/Web Properties/Page and change the 'Page filename' into 'index' (w/o the apostrophes), click 'Apply' and republish.

  3. #3
    Join Date
    Jul 2001
    Location
    Kent, UK
    Posts
    24

    Default Re: Publishing Problem - Missing File

    Thanks for the suggestion but checking that showed it already labelled as 'index' so I am a bit lost.

  4. #4
    Join Date
    Mar 2009
    Posts
    3,243

    Default Re: Publishing Problem - Missing File

    Hum, I'm not an expert but clearly you have two versions of your home page on the server, one with the extension .home and one with the extension .index. Somehow the one with the .home extension gets preference when clicking the link and should be deleted. You could do this using your web host's control panel.

  5. #5
    Join Date
    Dec 2018
    Location
    Australia
    Posts
    270

    Default Re: Publishing Problem - Missing File

    If you're publishing directly from Xara, make sure you only have 'public_html' in the 'sub-folder (optional)' section of the publish settings. I'm betting heavily that that says 'home_html'.

    I would also FTP or cPanel to your files and rename the 'home_html' folder, then republish your site.

  6. #6
    Join Date
    Nov 2013
    Location
    Hertfordshire, UK
    Posts
    1,044

    Default Re: Publishing Problem - Missing File

    Hi pcoleman11,

    Are you exporting from within Xara or exporting locally and then uploading using an FTP tool (such as Filezilla)?

    Xara exports your pages, and then also a folder that contains your images, CSS, JS and other elements that make your website work. This should be automatically uploaded if you publish from within Xara but can be easily missed if exported locally and then uploaded to your host.

    If you are publishing from within Xara and this is happening, send me a PM and I can send you instructions on how to run a debugger alongside Xara that will capture the output and we'll be able to see what exactly is happening when publishing to your host.

    Many thanks!
    Rob

  7. #7
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    36,368

    Default Re: Publishing Problem - Missing File

    Either you fixed this or it is a non problem. I visited the site and everything seems to be in order.

    When you update your website, make sure you refresh the page in the browser (Ctrl + F5) to force the changes to reload.
    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






  8. #8
    Join Date
    Jul 2001
    Location
    Kent, UK
    Posts
    24

    Default Re: Publishing Problem - Missing File

    Hi Rob,

    I am exporting directly from Xara. The problem seems to have been caused due to the platform loading as default the 'index.html' instead of the 'index.htm'. My Webhost company have created a .htaccess file in theweb hosting's public_html folder with the line "DirectoryIndex index.htm" and all now works.

    Not sure why this would have happened when exporting from Xara. Is this likely to happen each time I change the website?

    I know very little about HTML hence using Xara Web designer.

    Thanks

    Paul

  9. #9
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    36,368

    Default Re: Publishing Problem - Missing File

    .html takes precedence over .htm (Xara's default extension) So if there are two index files, index.html and index.htm, even though the .htm is newer the browser will always load the .html file.
    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






  10. #10
    Join Date
    Jul 2001
    Location
    Kent, UK
    Posts
    24

    Default Re: Publishing Problem - Missing File

    Quote Originally Posted by gwpriester View Post
    .html takes precedence over .htm (Xara's default extension) So if there are two index files, index.html and index.htm, even though the .htm is newer the browser will always load the .html file.
    Thanks for the clarification. This might be a silly question but why would their be two index files?

 

 

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