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  1. #1
    Join Date
    May 2002
    Location
    Canada
    Posts
    1,708

    Default Total mobile disaster

    As a professional web designer my clients mobile sites are not fitting within the screen. My client who got then new iPhone complained today.

    This is an issue that is apparent in Apple tablet and new phones.

    Andriod is fine.

    I have opened a case with dear xara and need help. I will soon post a video to it shortly.

    But what can I do urgently to solve this matter?

    Please help dear xara.

  2. #2
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    18,346

    Default Re: Total mobile disaster

    Hi Behzad, I believe Gary has an iPhone X. Perhaps you could pm him the url so he can confirm your findings?
    Egg
    Endangered Species
    HP xw9400 W/S / 2 x Dual Core AMD / RAM 16 GB / 240 GB Kingston SSD / 120 GB Kingston SSD / 500 GB HDD / ATI Radeon HD 5450 / Windows 10 / 64 Bit /
    Xara Designer Pro X (12 or 365)


  3. #3
    Join Date
    May 2002
    Location
    Canada
    Posts
    1,708

    video Re: Total mobile disaster

    Thank you Egg. Here is a link to the video. As you can see, the whole screen shifts over and when returned vertically sometimes the screen does not fit and looks smaller.

    https://photos.app.goo.gl/wiciF47UvfLBqAuH8

  4. #4
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    18,346

    Default Re: Total mobile disaster

    Behzad,
    In Portrait on my iPhone5 your site loads fine as it also does if I view it in Landscape. In both orientations it loads the mobile variant. However on my iPad in Portrait it loads the mobile variant but in Landscape it loads the desktop version but both sized correctly. I notice in your video it does the same, loads the Desktop version in Landscape.

    I suggest you use a smaller sized variant to test this out to see what happens on the iPhoneX

    It may be down to the stretch header on your desktop version? Try removing that temporarily and see what happens.
    Egg
    Endangered Species
    HP xw9400 W/S / 2 x Dual Core AMD / RAM 16 GB / 240 GB Kingston SSD / 120 GB Kingston SSD / 500 GB HDD / ATI Radeon HD 5450 / Windows 10 / 64 Bit /
    Xara Designer Pro X (12 or 365)


  5. #5
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    35,377

    Default Re: Total mobile disaster

    I copied and emailed this link to my phone and then pasted it into my iPhone and this is what I see in landscape mode. I expect I am supposed to have an app for this but I do not like to install Google anything on my computer or my phone.
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

Name:	IMG_9749.jpg 
Views:	19 
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ID:	122330  
    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






  6. #6
    Join Date
    May 2002
    Location
    Canada
    Posts
    1,708

    Default Re: Total mobile disaster

    Hi Gary, I posted the video into my google gallary and send you the link. I guess you have to sign into a google gmail account to see it. I will try to send you a link from pm.

  7. #7
    Join Date
    May 2002
    Location
    Canada
    Posts
    1,708

    Default Re: Total mobile disaster

    Thank you Egg. Do you mean stretch header as in the slider? I did try to remove the slider and it did the same. About the Main site showing on horizontal view, that is fine, I do not mind that.
    I have explained in more detailed this in the dear xara section.

  8. #8
    Join Date
    May 2002
    Location
    Canada
    Posts
    1,708

    Default Re: Total mobile disaster

    Egg on all iphones including up to 8 it looks good the new iphones are the ones that have this issue.

  9. #9
    Join Date
    May 2002
    Location
    Canada
    Posts
    1,708

    Default Re: Total mobile disaster

    Here is the link to the video, hope this works.

    https://drive.google.com/file/d/1NgF...ew?usp=sharing

  10. #10
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    35,377

    Default Re: Total mobile disaster

    I forwarded a link to this thread to Xara. Just heard back.

    HI Gary, I believe Rob was looking at it and ive therefore forwarded it to him.

    Ill check with him shortly if hes logged the issue.
    Gary W. Priester
    Mr. Moderator Emeritus Dude
    , Sir

    gwpriester.com | Custom-Stereograms.com | eyeTricks on Facebook






 

 

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