Content Catalog not inserting Photos or Illustrations

[onlye]

Insert>From Content Catalog
click on Insert on Stock Photos or Stock Illustrations

Acts like it worked but no result - there is no image downloaded or inserted

Tested opening a website - that works
Tested Components - that works
Tested Symbol - that works

But I cannot insert an Stock Photos or Stock Illustrations

I'd contact Magix support but that is and exasperating ordeal that results in critical issues being addressed days later. This my second can't use Designer Pro issue this week.

[onlye]

So, I have made sure DP is up to date. Ran windows updates. Rebooted. Restarted, closed and restarted DP several times. Still able to use the content catalog for objects other than Pictures and Illustrations.

[Egg Bramhill]

Both working fine here Eric.

[onlye]

Both working fine here Eric.

Egg, I just tried the same thing on the second PC I have activated. The same situation; stock photos and illustrations will not import, however, components, websites, symbols all import just fine.

Just submitted a support ticket to Magix, but not much confidence there.

[onlye]

Well I think I may have found an issue. Previous issue this week DP said I had to many activitations. So, per handrawn, I deactivated and reactivated. Back to working. Well Magix support deactivated both my activations. When I look at my DP 365 it shows not activations. But now I can't figure out how to get it activated again. When starting it does not prompt for activations. If I choose to register on the Magix support site it says the license number is alread registered.

[Rob-Xar]

Hi Onlye,

Apologies, here was a previous problem with photos and illustrations that we have fixed, you shouldn't get any more problems there but please let me know if you do.

If you have any problems with activating still, please let me know your ticket number and I'll chase it up with Magix.

Many thanks,
Rob