Re: Update Service Poll
Sorry, I'm even more confused Acorn.
I see there being three channels of communication:
Firstly, do these three channels of communication speak in one voice, or three different voices?
Why three channels of communication in the first place?
The only channel of communication I use is Talk Graphics. Now I'm being invited to communicate via Magix (can't recall Kate's link) or directly to the CEO. Why?
At one time I purchased the latest revision of Xara. It worked without issue, I was required to understand virtually no conditions. However since the Update Service I now need an almost solicitors understanding of these conditions. TG forums are full of members asking for for guidance/understanding of their problems re the Update Service and why their access to the OCC has disappeared.....
Kate asked:
Is there something that you yourself do not understand on this matter Egg, some question that isn't answered by the Update Service document or that isn't clear? Or are you simply saying you don't like the Update Service, which is a different matter and not relevant or helpful in a thread which was about the particular question of bug fixes - and therefore not in itself reason to keep that thread open once the question was answered.
Yes, firstly I'm stating I absolutely detest the Update Service. No argument.
Secondly I'm stating that why should I as a customer/client need to wade through & understand a convoluted update agreement. This clarification has been ongoing through this thread and it's earlier prematurely closed threads.
Hello, I purchase software ..... I don't expect to enter into intricate software agreements and have features disappear after a time period.
Now I'm being asked to not only to express my concerns in Talk Graphics but to do so to Magix.com and directly to the Xara CEO.
This all reminds me of the multi-contracts purposely confusing deals created by such ISP's, building societies, banks and utilities.
Egg
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