The right thing to do 2

[Egg Bramhill]

We used to release free patches addressing critical issues, typically soon after a major release – but if it happened that there were bug fixes after the next major version then you could only get them by buying an upgrade.

And thereby lays the problem Kate, the frustration, the feeling of abandonment, the lack of understanding regarding the update service of loyal users .

If there's dissatisfaction just close the thread, problem solved!

[Stewart]

And thereby lays the problem Kate, the frustration, the feeling of abandonment, the lack of understanding regarding the update service of loyal users .

If there's dissatisfaction just close the thread, problem solved!

Genius...I wish I'd thought of that :-)

[Stewart]

Actually just seen the response to my comment, which was not childish...the word he was looking for was puerile...and seeing as the overbearing and sanctimonious response to me:

(Hi Steward, I've deleted your childish comment and locked this thread. Please remain civil and follow the rules of the forums. That's all.
Kind Regards
Rob)

My further response is that my name is STEWART, no D, and if you are going to give me abuse at least get my name right. I will assume this further comment will be deleted, but you can rest assured the screenshots of this discussion will be sent to Magix and Xara along with details of my loyal support since the nineties, and further detailing how the ugrade I looked at this morning will not be enacted and I won't buy any other Xara or Magix products if that is how we, the people who pay the wages of Xara employees, are spoken to by those.

Might be childish/puerile, but hey ho..there you go

[handrawn]

ahem... Kate is a she...

Kate the post before you closed that thread keith asked a question- I would be interested in the answer as I am sure would he

EDit - ok we are at cross puropes here - Stewart your quote is not from the thread Egg was referring to is it ?

[Stewart]

I think it is, and I think Egg is making a general observation that might encompass a couple of issues.

I took exception to a high handed attitude and my comment was deleted, an unforgivable insult on a forum unless it is truly abusive, which it was not, and the thread locked. Naughty and high handed especially when you consider I have been a loyal Xara customer and bought EVERY product since 1994. I don't appreciate it and won't accept it; NEVER delete a comment, that is puerile and arrogant in the extreme.

[handrawn]

ah but some comments can be pretty bad - since I did not see yours I cannot be anything but neutral on that issue

sure egg is making a general point - my bad for assuming you were quoting from the same thread - his quote was from the thread kate closed - yours from the one rob closed after deleting your post - I should have read this thread a bit more carefully