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Thread: Shame on Xara.

  1. #11
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    8,037

    Default Re: Shame on Xara.

    Quote Originally Posted by ss-kalm View Post
    So what happens when a revision includes bug fixes and updates like 15.1 ... as far as I'm concerned that stretch/squash item was a bug fix not an update, and therefore unless I update when my subscription expires, I'll be forced to use the extremely crappy v15.0.
    Keith, that is the very point I have been pressing Xara with since our nemesis, sorry, the Xara Update Service was spawned from the Stygian depths.

    A point release, bug fix, is very easy to deliver, it is a link to a download (v13.0pr). Purchasers then do need an email to advise that the version they bought (v13.0) needs to be additionally updated for the bug fix (v13.0pr), pending the next planned update (v13.1).
    This can totally bypass the Xara desktop program built-in automatic update function until the bug fixes are incorporated into the next update (v13.1 [incorporating v13.0pr]).

    Storage is cheap, emails are cheap, common sense is priceless.

    Simples,
    Acorn

    Acorn
    Acorn - My currently active Xara software: occasionally serviced XDPX, purposely unserviced XDPX12 & XDPX11 (32/64-bit), unserviced XWD Premium 15 & 12, XPGD10, X3D7 and lots of 'permanently-owned' licences back through time (to CC's Artworks)
    IP

  2. #12
    Join Date
    Jan 2001
    Location
    East Sussex, England
    Posts
    1,973

    Default Re: Shame on Xara.

    I have emailed a link to this thread to Matt Bolton, I suggest everyone else does the same as it doesn't look as if anyone from Xara has even read this.
    Christine

    Software: XDPX9, WD9,WD10,XDPX10,WD11,XDPX11,XDP365
    IP

  3. #13
    Join Date
    Feb 2007
    Location
    UK
    Posts
    15,917

    Default Re: Shame on Xara.

    from another thread [here https://www.talkgraphics.com/showthr...08#post594308]

    Quote Originally Posted by rob-xar
    The update service is entirely out of my remit unfortunately, that's pure sales department (which Magix handles)
    my concern is that bug fixes may have to go through that route too if magix are doing all the distribution

    but yes, Matt invited us to email him... and the promised increased activity by xara in the forum looks like it may have stalled....
    -------------------------------
    IP

  4. #14
    Join Date
    Nov 2006
    Posts
    1,500

    Default Re: Shame on Xara.

    I have emailed a link to this thread to Matt Bolton, I suggest everyone else does the same as it doesn't look as if anyone from Xara has even read this.
    Uhm,strange they are not looking in the dear xara forum,don't you think.

    But keep adding to the Dear Xara forums also as it keeps it in one section and makes it easier to scan through.
    found here https://www.talkgraphics.com/showthr...411#post597411
    IP

  5. #15
    Join Date
    Jan 2004
    Posts
    1,743

    Default Re: Shame on Xara.

    HI Ernie

    You sent me the problem file in July and I replied on the same day providing

    a) A workaround
    b) A PDF file exported from an internal build with the issue addressed
    c) Confirmation that the fix will be provided in the next release.

    I have re-checked our internal builds and the issue remains resolved. I also advised that I'd contact you closer to the release to provide you with early access to the fix and this will be honored. Ill email you shortly with more information on this

    Details regarding bug fixes and other queries concerning the update service are available from http://shared.xara.com/diNpZUgi2O/

    Many thanks
    Bhavesh
    IP

  6. #16
    Join Date
    Sep 2000
    Location
    London, England
    Posts
    275

    Default Re: Shame on Xara.

    This seems to be 1 of 3 threads on the same PDF question and I think Bhav has answered, so I'm going to close this one too. But if there are more questions on the specific topic, the final thread is still open @ https://www.talkgraphics.com/showthr...in-XDP-V15-1-0

    Kate Moir

    ps sorry if any of you have emailed Matt and not received a reply, he is currently on holiday - even CEOs have to have them sometimes!
    IP

 

 

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