Unable to (re)activate Web Designer Premium V12 (or load V15)

[Paul W]

I completely agree with your take 'handrawn.'

Long story short, I have V12 running now. Xara responded that they had a server issue and had reset my account, but that didn't completely solved it. After many days I tracked it down to a file missing in my Windows network set up. While I was connected to the internet, the network did not think that was the case and thus neither did Xara because it is relying on the computer to tell it if the internet is available and not actually pinging to find out. With a refresh of the system and upgrade to Windows 10 everything is working again.

Thanks again to everyone who offered suggestions. Hopefully this thread helps someone in the future.

Paul

[Acorn]

I completely agree with your take 'handrawn.'

Long story short, I have V12 running now. Xara responded that they had a server issue and had reset my account, but that didn't completely solved it. After many days I tracked it down to a file missing in my Windows network set up. While I was connected to the internet, the network did not think that was the case and thus neither did Xara because it is relying on the computer to tell it if the internet is available and not actually pinging to find out. With a refresh of the system and upgrade to Windows 10 everything is working again.

Thanks again to everyone who offered suggestions. Hopefully this thread helps someone in the future.

Paul

Paul, I'm glad you've reconnected. If you have a second machine, download and register v12 on it as well.

When done, download and install v15 without uninstalling v12. You should be able to run both together.

Best wishes,
Acorn

[Paul W]

Paul, I'm glad you've reconnected. If you have a second machine, download and register v12 on it as well.

When done, download and install v15 without uninstalling v12. You should be able to run both together.

Best wishes,
Acorn

Once I catch back up with clients I will do just that. Thanks for the idea on how to approach V15. I still have V12 on that second computer right now.

[handrawn]

good to hear its sorted

[Paul W]

I also want to commend Xara Support for their help. I sent them a longer message about the problem I had and why it happened and they responded that they are going to use that information in the future.