SERIOUS ERROR Report....SO useless

**Ron Duke** · 01 August 2018, 05:34 PM

Remember when we used to be able to actually send an error report? Maybe we never heard anything back, but at least we could send it.

Now, instead, we get sent to a webpage that merely lists 400 plus questions/answers that may or may not have anything to do with what we're dealing with.

HOW HELPFUL IS THAT!!!?????

My most recent error:

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Access violation exception at 0x00007FF70C28917A

**gwpriester** · 01 August 2018, 07:00 PM

Worse than useless.

**haakoo** · 01 August 2018, 07:41 PM

Sorry to hear that too

**Egg Bramhill** · 01 August 2018, 09:53 PM

It's fix is in the pipeline but so is Christmas

**Jonopen** · 01 August 2018, 10:06 PM

Twenty weeks until Christmas

**Egg Bramhill** · 01 August 2018, 10:15 PM

Thanks a bunch for that reminder Jon

**Jonopen** · 01 August 2018, 10:19 PM

Ron, somewhere on the forum there is a post from Xara support confirming the problem and that it needs to be fixed asap.

**handrawn** · 01 August 2018, 10:45 PM

https://www.talkgraphics.com/showthr...d-Error-Report

**Ron Duke** · 02 August 2018, 12:35 AM

Originally Posted by Jonopen

Ron, somewhere on the forum there is a post from Xara support confirming the problem and that it needs to be fixed asap.

Oh, ok. Thanks Jonopen. And thanks Steve. I watched the video.

**The Alien** · 02 August 2018, 07:35 AM

It's still better than Windows 10 Setup's "Something happened" error message

But I get what you're saying. It could be more verbose
That error says that the program tried to access something (a variable, an object etc.) that's located at memory address 0x00007FF70C28917A and failed. Maybe because the "thing" was improperly scoped. Xara programmers might know the addresses of different portions of the program and could derive what the message relates to. (Or maybe they need a dump file, I don't know. My knowledge of programming is a bit limited. In that case, the error message would be a bit useless without a dump file to debug it)