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  1. #1
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    18,355

    Default Problem opening a xar file....

    Just a pointer. I have one client who updates his site via Xara Cloud.

    Recently I required to add some html to the index head section. Obviously you can't do this in Xara Cloud, so I downloaded it and chose to open it in XDPX 15. I first got a message along the lines of this isn't a recommended method of opening this file, or similar but I choose to proceed. After this I received the attached screen-grab which I've never encountered previously.

    I do occasionally receive this message on opening a xar or web files and find that dragging the file to the top bar opens the file without further issue, as was the case here.

    I amended the head html, re-saved, opened in Xara Online & republished. It republished without issue but the amended head html wasn't present. I had to republish from XDPX 15.

    This is just my observations, not requiring further input, just drawing attention to the error message
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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    Egg

    Intel i7 - 4790K Quad Core + 16GB Ram + 232 GB SSD
    Xara Designer Pro X 16

  2. #2
    Join Date
    May 2015
    Posts
    286

    Default Re: Problem opening a xar file....

    Hi Egg,

    Just having a look through another thread and this was referenced there. Sorry about the delay in response, AFAIK no one else has seen this or begun investigating it further? Please say if this isn't the case.

    This has occurred once before in the QA department, and we were unable to reproduce it since then, despite trying. Are you able to reproduce this issue?

    If so can you send me your file, and version number of Xara Designer Pro you're using and we can look into it further.

    If you can't reproduce it, then it's similar to what we had before, 0 reproducible steps, but I've already added your report to the issue (DDES-11317) and hopefully we can track this down.

    Thanks for reporting this, and again sorry about the delay in getting back to you.

    Many thanks,
    Ben

  3. #3
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    18,355

    Default Re: Problem opening a xar file....

    Hi Ben, I cannot reproduce this issue. I have tried today, downloaded the xar file & opened it in XDPX15. It opened without error.
    Egg
    Egg

    Intel i7 - 4790K Quad Core + 16GB Ram + 232 GB SSD
    Xara Designer Pro X 16

 

 

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