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  1. #1
    Join Date
    Aug 2001
    Location
    Birmingham, England / Javea, Espana
    Posts
    2,310

    Default Checking Xara account

    I've just tried to sign in to Xara.com to check my account, which used to be fairly straight forward, but now I'm dumped into Xara Cloud (whatever that is) and cant find any account details etc. Is there a special place we have to go to these days or doesn't that exist anymore?

  2. #2
    Join Date
    Nov 2006
    Posts
    1,512

    Default Re: Checking Xara account


  3. #3
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    8,189

    Default Re: Checking Xara account

    masque, haakoo's link probably is a dead end.

    You need https://support2.magix.com/customer/ and possibly have to Register in order to get Magix's attention.
    It might be you can use your login name and Request a New Password. I had all sorts of problems getting set up when Magix took over and had to endure a new password, which impacted all prior embedded websites.

    Acorn
    Acorn - My currently active Xara software: occasionally serviced XDPX, purposely unserviced XDPX12 & XDPX11 (32/64-bit), unserviced XWD Premium 15 & 12, XPGD10, X3D7 and lots of 'permanently-owned' licences back through time (to CC's Artworks)

  4. #4
    Join Date
    Nov 2006
    Posts
    1,512

    Default Re: Checking Xara account

    Sorry Acorn,

    The link I gave whether it is http://www.xara.com/uk/servicecenter/ or http://www.xara.com/eu/servicecenter/ or http://www.xara.com/us/servicecenter/
    brings me to a page where I can login and find all my downloads ,just the purchase dates are from 2017,guess that's the migration date from xara to magix.

  5. #5
    Join Date
    Mar 2007
    Location
    ...Granada province, Andalucia, Spain
    Posts
    5,092

    Default Re: Checking Xara account

    What an insane way of conducting a business. It's all well and good for those of us who are old hands at Xara and are also long-time TGers, who have access to a knowledgeable support group, but people who are new to the magiXara way of doing things must be in a collective blind panic when confronted with any problems involving install/renewal and the convoluted rigmarole it entails. Another worrying aspect is the amount of downtime that is experienced and also the awful pricing structures. It beggars belief that the company actually stays afloat.
    ** Detailed "Create A Spinning Logo Tutorial" is available in .pdf format for download at this link **
    Outside of a dog, a book is a man's best friend. Inside of a dog, it's too dark to read. Groucho Marx.

  6. #6
    Join Date
    Jul 2007
    Location
    Brockville, Ontario, Canada.
    Posts
    4,067

    Default Re: Checking Xara account

    if you go to magix.com and click on the stylized person icon in the top right (mine takes me to a US site, yours may be different), you can login with your XARA username and password.
    Keith
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    There are 10 types of people in this world .... Those who understand binary, and those who don't.

  7. #7
    Join Date
    Feb 2007
    Location
    UK
    Posts
    15,967

    Default Re: Checking Xara account

    I think I'm right in saying that if you do what keith suggests it will not work if you happen to have a legacy magix account as well... then you would need to to use your magix username and password...
    -------------------------------

  8. #8
    Join Date
    Oct 2006
    Location
    StPeters, MO USA
    Posts
    9,005

    Default Re: Checking Xara account

    Quote Originally Posted by masque View Post
    I've just tried to sign in to Xara.com to check my account, which used to be fairly straight forward, but now I'm dumped into Xara Cloud (whatever that is) and cant find any account details etc. Is there a special place we have to go to these days or doesn't that exist anymore?
    I've just tried to sign in to Xara.com to check my account, which used to be fairly straight forward, but now I'm dumped into Xara Cloud (whatever that is) and cant find any account details etc. doesn't that exist anymore?

    I know what you mean. Sad state of affairs isn;'t it.
    Larry a.k.a wizard509

    Never give up. You will never fail, but you may find a lot of ways that don't work.

  9. #9
    Join Date
    Oct 2006
    Location
    StPeters, MO USA
    Posts
    9,005

    Default Re: Checking Xara account

    Quote Originally Posted by masque View Post
    I've just tried to sign in to Xara.com to check my account, which used to be fairly straight forward, but now I'm dumped into Xara Cloud (whatever that is) and cant find any account details etc. Is there a special place we have to go to these days or doesn't that exist anymore?
    I know what you mean. Sad state of affairs isn;'t it.
    Larry a.k.a wizard509

    Never give up. You will never fail, but you may find a lot of ways that don't work.

  10. #10
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    18,352

    Default Re: Checking Xara account

    I agree totally with Bob, it's a complete dogs dinner! Sorry, we're customers, why are we being made to jump through hoops? Xara's involvement with Magix and Magix's total miss-marketing is rapidly destroying a company I have supported resolutely (but not blindly) for decades.

    Is there no one in Xara listening, are you just endeavoring to extract the maximum profit from a once fantastic piece of software prior to it's demise.

    TALK TO US !!!!!
    Egg
    Endangered Species
    HP xw9400 W/S / 2 x Dual Core AMD / RAM 16 GB / 240 GB Kingston SSD / 120 GB Kingston SSD / 500 GB HDD / ATI Radeon HD 5450 / Windows 10 / 64 Bit /
    Xara Designer Pro X (12 or 365)


 

 

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