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  1. #11
    Join Date
    Apr 2019
    Posts
    21

    Default Re: OPEN LETTER TO MATT BOLTON

    I haven't been registered for a very long time but I've been through a lot of the forum and this reading has been very instructive for me: my essay with Xara will remain an essay, like the one I had already done in the very early 2000s.
    Magix seems more interested in selling its products by offering bonuses that are not used to improve Xara.
    Moreover, the forum gives the impression of being the preserve of a few people who rule it and sometimes have a perfectly unpleasant and sufficient behaviour towards other members, it is the first time I have seen it so much on a forum. I myself am a moderator on a forum and I have difficulty understanding these behaviours, certainly due to the long standing of these people and who feel all-powerful.
    I understand that Xara users who have been Xara users for twenty or thirty years are reluctant to leave this software for another because they know it perfectly well, but I think that new users, such as myself, will have less difficulty doing so and returning to their old software or even trying another one. Magix may have some concerns if they continue their stupid policies and don't listen to their customers.
    Anyway, my adventure with Xara is over and I am also leaving the forum.
    However, I wish you all the best, with or without Xara.
    IP

  2. #12
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    41,487

    Default Re: OPEN LETTER TO MATT BOLTON

    Hi Lorrain

    We are sorry to see you go. And I really appreciate your comment here. It is very important for Magix to hear stories such as yours and I can only hope they see this, read this, and take it to heart.
    IP

  3. #13
    Join Date
    Mar 2009
    Posts
    4,501

    Default Re: OPEN LETTER TO MATT BOLTON

    Quote Originally Posted by gwpriester View Post
    We are sorry to see you go. And I really appreciate your comment here. It is very important for Magix to hear stories such as yours and I can only hope they see this, read this, and take it to heart.

    Well, Lorrain also has some gripes with some members. I don't quite understand who is being referred to but I do agree that the mood on the forums is not always happy. In my view this has to do with Xara/Magix being mostly unresponsive and, indeed, remaining members 'moping' and still hoping for a miracle resurrection, having difficulty letting go of their favorite software.

    Quote Originally Posted by Lorrain View Post
    Moreover, the forum gives the impression of being the preserve of a few people who rule it and sometimes have a perfectly unpleasant and sufficient behaviour towards other members, it is the first time I have seen it so much on a forum. I myself am a moderator on a forum and I have difficulty understanding these behaviours, certainly due to the long standing of these people and who feel all-powerful.
    IP

  4. #14
    Join Date
    Feb 2007
    Location
    UK
    Posts
    21,283

    Default Re: OPEN LETTER TO MATT BOLTON

    there is a lot of passion on this forum from members at times

    you have to remember that this is a help forum and members give their time for free and the attitude of the company often comes across as if they take this for granted - it is a very unaware, dedicated [or maybe just perverse] member who completely ignores this

    affinity [for example] publish a roadmap and keep everyone informed - xara seem to prefer non-committal hype

    Quote Originally Posted by Lorrain
    However, I wish you all the best, with or without Xara
    all the best to you too
    -------------------------------
    Nothing lasts forever...
    IP

  5. #15
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    17,746

    Default Re: OPEN LETTER TO MATT BOLTON

    Quote Originally Posted by Lorrain View Post
    Moreover, the forum gives the impression of being the preserve of a few people who rule it and sometimes have a perfectly unpleasant and sufficient behaviour towards other members, it is the first time I have seen it so much on a forum. I myself am a moderator on a forum and I have difficulty understanding these behaviours, certainly due to the long standing of these people and who feel all-powerful.
    I suggest that TGers who appear regularly on TG are strong supporters of the Xara Desktop applications and who are made impotent, not all-powerful, by the failure of MagiXara to engage constructively. Those who are disrespectful of Posters are quickly censured by a vigilant corpus of volunteer moderators; a task for which I have great respect.

    If there are a "few people" who contribute then the fault is not with them but with MagiXara who are succeeding in driving off the old Customer base in search of a larger but transient market share. Do the developers and designers of the product whose forum you moderate engage?

    Acorn
    Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
    When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat
    IP

  6. #16

    Default Re: OPEN LETTER TO MATT BOLTON

    Quote Originally Posted by handrawn View Post
    ...affinity [for example] publish a roadmap ...
    Serif has removed the roadmaps.
    IP

  7. #17
    Join Date
    Feb 2007
    Location
    UK
    Posts
    21,283

    Default Re: OPEN LETTER TO MATT BOLTON

    they deleted the thread:

    https://forum.affinity.serif.com/ind...comment-485257

    the link makes somewhat interesting reading, you [might] get the impression that the grass is nowhere near greener on that other side

    and not everyone approves of affinity spotlight, but then 'tis par for the course...
    -------------------------------
    Nothing lasts forever...
    IP

  8. #18
    Join Date
    Nov 2006
    Posts
    1,602

    Default Re: OPEN LETTER TO MATT BOLTON

    @Steve,

    But then again, Serif does engage with its users.
    So sad what xara became.

    @Lorrain,

    Thanks for your candid remarks.
    IP

  9. #19
    Join Date
    Feb 2007
    Location
    UK
    Posts
    21,283

    Default Re: OPEN LETTER TO MATT BOLTON

    two bits of history for you Hans from 2012 and 2017

    http://www.theregister.co.uk/2012/01...n_anniversary/

    https://www.hostingadvice.com/blog/x...than-35-years/

    I am going to be careful and not say that I don't think xara cares that much about the forum beyond the free help it garners, but the company's focus is surely elsewhere if the second of those two links means what it says [which I'm sure it does although it's still marketing hype at heart ]
    -------------------------------
    Nothing lasts forever...
    IP

  10. #20
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    41,487

    Default Re: OPEN LETTER TO MATT BOLTON

    Let's just try to criticize in a civil way.
    IP

 

 

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